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Rated 4.1 out of 5 by 400 reviewers.
Rated 5.0 out of 5.0 by Great service Friendly, helpful staff. We enjoyed our stay. We would return to this property. . July 27, 2015
Rated 5.0 out of 5.0 by bathroom the only complaint I have is the bathroom could have been much cleaner. I had to wipe off the side of the bathtub because there was black hair on the side. also, the base boards/floor needed a good cleaning. July 26, 2015
Rated 3.0 out of 5.0 by Disappointing for a holiday inn Express Was convenient for the airport. Did not enjoy check in experience was not treated as a Platinum Elite member of IHG group. Breakfast was poor, some food not available and that is one of the reasons I usually stay at HIE for the quality of breakfast, before embarking on a long journey home to the UK. Room quiet, and well maintained, internet acceptable and bed comfortable July 23, 2015
Rated 5.0 out of 5.0 by shuttle serviced shuttle service 7/5/15 to airport was excellent. shuttle service from airport 7/12/15 was terrible. I called 3 times for the shuttle and when the Holiday Inn Express van came, we got in it. The driver did not ask us if we were going to the hotel airport. About 15 minutes later I noticed we were getting on I-65 south toward Brentwood. I asked driver if he was taking us to Holiday Inn Airport and he went into a tirade. He said "you just can't jump into any van, you have cost me another pickup of passengers waiting at the airport, you have caused me to drive 15 miles out of the way. I told him I was sorry but I didn't know he was not our driver. I told him we had called 3 times and thought he was the one. He delivered us to the Holiday Inn Express Airport and his remark was that everything was all right and it would all work out. We were scared when he started his tirade and were afraid he was going to drop us off on the highway. I am not pleased with the way we were treated. We arrived in Nashville at 3:10pm and didn't get to our car til 5pm. We have nnever had this problem staying at the hotel before. This driver was from another Holiday Inn Express clear across town but how were we to know that? July 17, 2015
Rated 2.0 out of 5.0 by Needs work There are nicer, cleaner hotels in the immediate area, probably at a lower price. This is an older hotel that suffers from some "deferred maintenance." The first room I was assigned reeked of mold. The young lady at the front desk was very courteous and efficiently got me another room. The second room wasn't much better, with an air conditioner that sounded like it was gasping its last breath all night. Overall, the place is run-down and over-priced. I won't stay here again. July 16, 2015
Rated 4.0 out of 5.0 by Comfortable for a short stay Stayed here for one night after arriving early evening from a trans-atlantic flight with a view to be heading off early to Memphis. The hotel is very near the airport and about a 20 min drive from Downtown. The reception staff were not overly welcoming or helpful. The room was clean and comfortable for purpose. Breakfast was adequate and service staff were friendly. July 16, 2015
Rated 4.0 out of 5.0 by Compared to Arkansas... Compared to Holiday Inn Expresses in Arkansas, this location has areas to be desired. Electrical outlets in the room were sparse. Had to rearrange to access laptop and ironing board connections. Block of rooms were previously reserved by our group leader and when I called ahead on Saturday evening to submit my credit card number and rewards club member number my call was transferred from reservations to the front desk back to reservations and neither could help. They tried to get me to book an additional room, and then suggested that I wait until arrival to submit my billing information. However, once I arrived everything went smoothly. I am a AR state employee and use Holiday Inn Express exclusively. July 14, 2015
Rated 5.0 out of 5.0 by Comfortable overnight stay I love to stay at any Holiday Inn Express. I have never been disappointed. They are cozy, quiet, modern, comfortable, safe, and reasonably priced. July 11, 2015
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