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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
91%
Recommend This Property

Overall Experience

4.4

based on 581 reviews
91%
Recommend This Property

Ratings Breakdown

581reviews

  • 5 Stars
    367
  • 4 Stars
    130
  • 3 Stars
    44
  • 2 Stars
    23
  • 1 Stars
    17

Changed My Room Without Notifying Me

By

April 26, 2017

club

I reserved a King room - and received a confirmation showing a king room reservation.
At check in, I was placed in a room with two double beds. The front desk staff blamed IHG for the room switch, stating the request came from them.
The front desk staff was unwilling and unable to make any accommodations to fix this problem.
I called IHG and shared my concern. I was told they would notify the property manager and that I would be contacted during my stay. I never heard from the property manager. No one from the front desk every apologized for the room change.
My spouse and I slept in double beds.
I will NEVER book at an IHG property again, if given a choice.

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Great hotel, great area

By

April 24, 2017

This hotel is positioned in an upscale area that continues to grow and move closer to downtown Nashville. If you leave the hotel and move away from downtown on Charollete Ave you will find a very nice shopping center spread out over several blocks on the left only a couple miles down the road. This and downtown Nashville to those with their own vehicles are very easy to get to without getting on the interstate and utilizing Charolette Ave, just turn right and in 4 miles you are downtown on Broadway.
That staff are very friendly and the rooms clean and refreshing. The main lobby very well done and welcoming. For the weekend rate this is much cheaper that the Vanderbilt or Downtown location

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Lousy value

By

April 24, 2017

club

Worst value for $226 I ever encountered. Rude staff, high price, fair at best breakfast.

Arrived at 2:00pm, told no rooms available. Next 4 customers received same response. Waited in breakfast room. All four customers after me received their rooms before me. When I inquired about getting my room I was told very rudely, " I am working on it"!

You won't ever see me at this location again. I will only stay at other locations if there is absolutely nothing else to choose from.

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Good guest service. Poor room service and not quiet for sleeping

By

April 23, 2017

platinumelite

Guest service desk - great. Room service poor. Did not even provide fresh towels.or make bed.. Ice machine kept waking me up at each harvest. Employee's talking too loud salt at 6-7am.

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Avoid Room 116

By

April 23, 2017

Room 116 is a beautiful double queen suite. However, it is situated at the entrance to the hotel, where cars pull up to load/unload. Exhaust fumes from cars and trucks can get pulled into the room through the heating/cooling units. You also hear people talking outside. The hotel should never have turned this double-room into a guest suite

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Nice, clean hotel

By

April 23, 2017

club

The hotel is clean, updated, and very pleasant. King size bed room was spacious and comfortable. Breakfast had lots of good choices

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Comfortable bed but loud teenagers in the hall

By

April 22, 2017

club

Actual stay was nice but there were a lot of teenage girls running and yelling in the hallways that evening/night.

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Great Place

By

April 19, 2017

club

Everything was up to my expectations and I would recommend this location to anyone traveling

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Nice Holiday Inn

By

April 18, 2017

club

Hotel was nice, a little hard to find as it is set back off the road a little. I little expensive for the average Holiday Inn.

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Clean update hotel great for business travel

By

April 17, 2017

club

Great updated rooms and excellent breakfast. Would definitely recommend for business travel.

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Great Service

By

April 17, 2017

club

While at this hotel on business, I received great service at this establishment.

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Hard beds

By

April 16, 2017

I requested a different room because the bed was very firm. I had a hard time sleeping and it took me 30 minutes to get my back in shape. The next day I requested another room and I was told they recently replaced all the beds and they were all the same. A great hotel starts with a great nights sleep and everything else is a bonus. I will not return to this hotel since all the beds are the same.

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