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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
94%
Recommend This Property

Overall Experience

4.6

based on 552 reviews
94%
Recommend This Property

Ratings Breakdown

552reviews

  • 5 Stars
    402
  • 4 Stars
    107
  • 3 Stars
    19
  • 2 Stars
    12
  • 1 Stars
    12

Comfortable bed and great location

By

July 18, 2017

club

The king bed was new and comfortable. The pool was nice but had too much chlorine and burned our eyes. The location was about 1 mile to downtown New Buffalo and convenient to the highway.

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Hotel needs maintenance

By

July 17, 2017

I travel to this area 4 to 5 times a year. I actually try not to stay at this hotel, but decided to use my points as a rewards gold member for this trip. As a gold member, I requested an early check in and room on a specific floor. I also used my points for the most expensive room in the hotel. When I arrived, 30 minutes before regular check in, my room was not ready. We were given the same room type on the second floor. Every time I visit this hotel, the rooms are falling into worse shape. There was a huge hole behind the door which had been badly patched. The cause was obviously the door handle going through the wall. The stopper, which should stop the door from hitting the wall, was attached, but bent down to the carpet. So they patched the hole, but didn't fix the problem. The shower curtain was torn from one of the rings. The chairs at the table were badly stained. We were staying for 3 nights, but on the second afternoon, they stopped our key from working. Had to go back down to registration to get a new key. When you check in they now have you sign a waiver that if you make noise they will ask you to leave. On one hand I understand it's summer and there are a lot of kids running around, on the other hand it immediately made me nervous that they felt they needed for this type of waiver. Was it going to be that noisy there? Went to check out....no one at the desk. Waited several minutes. There was someone getting the breakfast area ready, she looked up and saw me several times (I was the only person in the lobby) and she said nothing. I finally asked her what I should do with the keys, she said "isn't there a bell?". Sorry, I didn't see it. Overall, the owners don't care about the hotel maintenance, and the staff doesn't want you there. Every time I fill out one of these surveys it asks "as a rewards member were you given something upon your arrival" (usually water or popcorn or something) my answer is always no. Never once. Instead, my room isn't ready, my key is turned off, the room needs work, I have to sign a quiet waiver, and there isn't anyone to take my key upon check out.

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Comfortable room.. (big spider in washroom)

By

July 16, 2017

club

My grandchildren were disappointed that they
Couldn't use hot tub. Broken day before we arrived
Clerk said no one available to fix yet...

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Nice short vacation stay

By

July 14, 2017

club

We chose this hotel for the value as well as the indoor pool (in case it rained and we could not go to the beach) as well as the free breakfast each morning to save us money on eating out. The beds were the most comfortable that I've ever slept on. The staff, with the exception of one lady that would not refill the pancake batter because there was only 5 minutes left of breakfast service,(a big deal when you're trying to make pancakes to feed a family of 5 and were almost done) were all very friendly and helpful. Would definitely stay here again.

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Great accomodations and service

By

July 13, 2017

Booked this hotel last minute and was glad to get it.
The staff and hotel accommodations were excellent!!

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Great room

By

July 08, 2017

club

Nice place to stay People working there were nice and helpful

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Good Choice

By

July 07, 2017

club

Good pool area, friendly staff, clean, and a good value. Mattress comfortable and lots of outlets.

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Horrible hotel experience

By

July 07, 2017

Do not stay here under any circumstances. This hotel is way over priced and under maintained.

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Expected more for the cost

By

July 06, 2017

club

Expected more for v the cist if the room. Pool appearance was not clean, too many chemicals in hot tub and seemed to have problems, with climate control in elevator and room.

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Nice place to stay awhile

By

July 04, 2017

club

Over all, the Holiday Inn Express, New Buffalo was a great place to relax, met with family and friends and, eventually, retire for the night in a comfortable and quiet, well kept room.

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Landlord

By

July 04, 2017

platinumelite

Excellent stay was pleasant every thing was perfect breakfast pool clean room locattperfect to higjway

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Our Stay

By

July 04, 2017

club

We had a great experience at this hotel. The room was comfortable and it was very quiet. We could not hear people in other rooms or walking in the hallway. It was a great stay!

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