Rated 4.1 out of 5 by 295
Rated 2.0 out of 5.0 by tymaine Value for money
Hotel close to time square. Value for money, but is a little out dated.
July 10, 2014
Rated 3.0 out of 5.0 by Werlen Noisy Air Condition and small room for 3 people
The room was noisy with a malfunctioning Air Condition.
The room was very small for 3 people.
I wish the room were same as Holiday inn express Brussels Airport.
I like this hotel the fact that it is located in the center of New York, Time square, in the middle of bisiness center.
July 8, 2014
Rated 2.0 out of 5.0 by BaseballTripper86 Filthy.
I've traveled exclusively IHG for three to four years now and am finally cashing in points for free rooms. I've accumulated over 250,000 points since I started using IHG on business, so it's about time, right?
Wife and I checked into this place on Tuesday, July 1 and out on Thursday, July 3. We were in NYC for the first time and the location was perfect - right near Times Square, lots to do, etc. We arrived at 10 and asked to check our bags so we could go sight-seeing. They obliged and took our backpacks - and told us to come around 1 PM, even though check in was at 3. We decided to give them extra time and came back at 3...our room wasn't ready and the front desk got very uppity with me when I asked why it wasn't. "Well, we're upgrading you to a suite, so you shouldn't worry about waiting," was the response.
Real quick - I'm platinum, lady. I don't have to ask for that - it's automatic if it's available. I digress, though, and we waited for a half an hour watching TV in the lobby until they finally had our room ready. (No towels, though. They said they'd drop those off by 6 PM, which was disappointing that we didn't get to shower in our room after a day of walking and subway riding.)
I didn't report this because, honestly, I didn't trust the hotel staff, but the room was filthy when we walked in. The sheet covering the bed was stained with something that looked like fecal matter. We ended up ripping it off and sleeping on our own blankets.
The room, for a suite, was super cramped and very outdated. I get it- it's NYC, not a small city, and you're going to get that. But I shouldn't ever have to worry about the cleanliness of the room. If we go back to NYC soon, I will most definitely not stay at this location. I was super, super disappointed.
July 6, 2014