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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
91%
Recommend This Property

Overall Experience

4.3

based on 1388 reviews
91%
Recommend This Property

Ratings Breakdown

1388reviews

  • 5 Stars
    777
  • 4 Stars
    416
  • 3 Stars
    112
  • 2 Stars
    45
  • 1 Stars
    38

Excellent customer service and great location

By

April 27, 2017

platinumelite

This hotel is a great location, really close to Penn Station and walkable to nearly all NYC attractions. The front desk staff and housekeeping staff were excellent. Upon check-in we had to change rooms because of some pipe issues, but all the staff were quick to solve our problems and accommodate our family of 4. Also, the breakfast service was really good and convenient. Totally recommend for a family visiting NYC!!

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Comfortable bed and great service.

By

April 27, 2017

club

For NYC standards, which is not too high, the hotel is great and comfortable. Friendly staff and easy check in . Rooms are cleaned daily .

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Convenient and accesible

By

April 27, 2017

club

Very close to the everything that the city can offer.

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Ok room nice staff poor breakfast poor value

By

April 24, 2017

club

Bed was uncomfy whirlpool tub was small and there was nothing but a curtain separating it from the toilet and the bed which was weird and offered no bathroom privacy. Staff was nice but i have paid less for more at other holiday inn hotels. Breakfast was terrible

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For leisure

By

April 22, 2017

It was a nice place for the time we werected there

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Ottima posizione e letto comodo

By

April 22, 2017

platinumelite

Ottima posizione per vistare Manhattan e non solo!

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Front Desk service

By

April 21, 2017

club

The gentlemen at the front desk was superb!
Checking in was a breeze, he thanked me for being an IGH member, inquired if I wanted a late check out and assured me that any questions I had about getting around the city or the city itself ... to make sure I stopped back and they would answer my questions.

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Fantastic internet

By

April 21, 2017

club

29th street is a quiet street. The hotel is good and has a fantastic quick internet. The breakfest was good, but the room is not dimentioned to those 200 guest wanting breakfest at the same time at 8AM - specielly school classes can be noisy.

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Chelsea HIG

By

April 21, 2017

platinumelite

Good rate but get what you pay for. Mattresses are short and bed was hard.

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IHG member

By

April 21, 2017

club

Hotel is located between main streets which helps keep traffic noise down but street is not well lit. Small eating establishments nearby are handy. Room is small which typical of NYC. Breakfast room was well stocked and kept clean as lots of guests were forging through. Elevators not able to keep up with the amount of guest moving about in the morning so give yourself extra time. Housekeeping provided a nice touch by leaving an easter basket full of goodies in the room on Easter!

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COMFORT, CONVENIENCE, VALUE

By

April 21, 2017

THIS IS WHERE WE ALWAYS STAY NOW WHEN VISITING NYC. GREAT VALUE. COMFORTABLE. CONVENIENT. LOCATION EXCELLENT. ROOMS COMFORTABLE. STAFF HELPFUL.

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NYC trip

By

April 20, 2017

platinumelite

Good hotel. Located perfectly for my needs. Competitively priced

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