Rated 4.5 out of 5 by 552
Rated 3.0 out of 5.0 by Vodka141 Great Location, but...
I will start by saying, the location of this HIE is awesome. A great place from which to explore Manhattan. I did not have a chance to try the breakfast, so I cannot comment on that. The room was an ok size, but more importantly, it was clean and comfortable. Now, on to the bad stuff. I am not pretentious, at least I try not to be, but not being greeted as an IHG Rewards member, acknowledging my status or thanking me for my loyalty; especially when there are other, less expensive hotel offerings in Manhattan, is a serious oversight. The check-in process consisted of: hello, welcome to the HIE Times Sq South, my name, would you like water, breakfast is served from 6:30a-9:30a, there is a 24-hour fitness center, here is your room key. To top it off, when I got to the room, neither of the two keys I was given would unlock the door, so back downstairs I went. Now, this situation could have been a second opportunity to acknowledge my being a member of IHG Rewards or thanking my for loyalty. No, simply asked did I need two keys, reprogramming one of the keys and handing it to me. Oh well, for me, this HIE will not be my first choice when visiting NYC, which is quite often.
November 17, 2015
Rated 5.0 out of 5.0 by alex3333 ottima posizione e staff molto professionale
La posizione e' ottima, praticamente attaccato all'Empire state building.
Personale molto professionale, colazione buona ed lo staff riforniva costantemente le vivande esaurite.
Struttura di buon livello nel complesso.
November 17, 2015
Rated 5.0 out of 5.0 by LSD1998 Girls Weekend in NYC
Awesome location and staff! I entered the city on a church fundraiser trip that was organized between the church personnel and the hotel staff. Very well done. Pricing was reasonable and all of our needs were met. The hotel staff even helped us find transportation to Pier 81 for our dinner cruise. What a great location for exploring NYC. I will be back!
November 16, 2015