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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
87%
Recommend This Property

Overall Experience

4.2

based on 1351 reviews
87%
Recommend This Property

Ratings Breakdown

1351reviews

  • 5 Stars
    687
  • 4 Stars
    418
  • 3 Stars
    124
  • 2 Stars
    60
  • 1 Stars
    62

3 night stay

By

May 25, 2017

club

Front Desk absolutely friendly and upbeat. Breakfast had a great choice only problem was very squashed and congested. Had to wait about 10-15 mins for elevator before we could actually fit in and being on floor 11 very inconvenient.
Room was small but met our needs and was very clean. Bed was very comfortable.

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Staff were great

By

May 24, 2017

platinumelite

The rooms were too small for the amount charged. The eating was not large enough for amount of guest. Was not able find a place to set most mornings

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Convenient location, great service. Good overall experience.

By

May 24, 2017

Hotel is very conviniently located. Close to Times Square.
The breakfast was good and staff was polite and helpful.
Will recommend to friends.

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Bed is so good I don't want to get up.

By

May 23, 2017

club

The room I got it was very nice 2404 and it was very quiet it was what I was looking for.

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Trade Show visit

By

May 21, 2017

club

Good hotel within walking distance from Javits Center.

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Terrible wifi

By

May 19, 2017

I stayed for a night, the wifi was terrible, super slow, room was small, and on top of these, I waited for 15 minutes for the elevator on the last day. Other IHG hotels in the area are much better.

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Great Customer Service

By

May 18, 2017

club

Comfortable bed and great customer service. Staff was friendly and attentive to our needs. The hotel is in a great location for visiting many of the attractions and shopping in New York!

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Not up to par for the Holiday Inn Express

By

May 18, 2017

club

Building was over crowded, rooms were small, bathroom was very small. Took 10 to 15
Minutes just to go up and down on the elevator. When we checked in the man at the desk was not very nice. Food was normal but it was not being filled back up with so many people trying to get breakfast. Don't go to the Hotel. I would not even give it a one star. Sorry

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Great Staff and Great Location

By

May 17, 2017

club

Stayed in Times Square to be conveniently located to the action. Had a great visit to the Big Apple.

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Great service overall

By

May 17, 2017

club

Everything was clean breakfast was good and staff members were awesome.

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Title

By

May 16, 2017

club

Not a bad stay. Noise outside room door was terrible.

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Business Trip

By

May 14, 2017

What I would expect for small city hotel. Great beds and breakfast was included, was a few short blocks from the office so perfect location for what I needed.

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