Rated 4.2 out of 5 by 724
Rated 5.0 out of 5.0 Great Experience
Room was larger than the other hotels I have stayed at in NYC. A little farther off 8th Ave, so also a little quieter. I would recommend this hotel and would stay here again when visiting NYC.
March 24, 2015
Rated 5.0 out of 5.0 by Audition's Mom Staff
I would like to thank all the staff of the Holiday Inn Times Square, NY for their excellent customer service and courtesy. From the Front Desk to the House Keeping, everyone was respectful, friendly and courteous. But there is one person that made it all special, Ivet. I saw Ivet every morning when we went to have breakfast and she was always with a huge smile greeting us and all the other guests. She was extremely helpful, even giving us directions on how to get to our destination and getting us a map. The next day she would remember us and asked how did my son's audition go. She made us feel truly as guests and NOT like another number. We even hugged her when we left! A very special woman working for Holiday Inn Express, Ivet. It is special people like Ivet that makes the difference and makes us want to go back.
March 18, 2015
Rated 5.0 out of 5.0 by hotelguest38343 good hotel, and great management
After an initial bad experience with some ground transportation booked through the hotel, management reacted quickly and made the situation right. Thank you for being on top of it and proving great follow-up customer service!
March 17, 2015