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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
92%
Recommend This Property

Overall Experience

4.4

based on 835 reviews
92%
Recommend This Property

Ratings Breakdown

835reviews

  • 5 Stars
    490
  • 4 Stars
    240
  • 3 Stars
    64
  • 2 Stars
    27
  • 1 Stars
    14

Great Place To Stay

By

May 22, 2017

club

Excellent staff...fairly modern...
Welcoming and comfortable

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Unexpected trip

By

May 18, 2017

club

We came to Newcastle due to our motorhome breaking down on our way to dunbar.
The garage rang and booked us in the hotel as they said the motorhome would not be fixed until the monday.
The hotel was very clean and the staff were very pleasant , friendly and went out of their way to help us.
The room was very clean and had all that we needed. i.e hairdryer shampoo and bodywash and we could have requested shaver, iron, toothbrushes and toothpaste if it was needed.
The bed was very comfortable and had the right amount of pillows. The bathroom was spotless.
annot fault the staff so 'Good on you all'.
The breakfast was good but could be luke warm depending on what time you went down.
Overall the stay was very good.
The hotel was also near newcastle and all other attractions.

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Location

By

May 16, 2017

platinumelite

The only thing that puts me off this hotel is the location. It's wasn't situated as close to the Metrocentre as I thought it might have been.

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Very clean comfortable rooms, lovely staff

By

May 15, 2017

club

Spent two nights here recently, reception staff were very welcoming, friendly and helpful. The bed was one of the most comfortable I've slept in, room was spotlessly clean, overall more than I expected for what I paid, very good value for money.

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Bad nights sleep

By

May 12, 2017

This hotel is okay if you are going out in and around Newcastle such as Hens or Stags.
Otherwise the quality of your overnight stay can be noisy

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Comfortable Hotel

By

May 11, 2017

Clean and comfortable hotel room. Breakfast included in the price. Ample parking and easy access to the Metro Shopping Centre.

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Convenient budget hotel

By

May 11, 2017

club

This hotel easily met our expectations and was considered far better than a nearby competitor, the proximity to us of optional dining facilities was great and we will use this hotel on our next visit to the area

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Warm welcome and comfortable stay

By

May 10, 2017

Reception was welcoming and efficient in processing one's reservation. The room was comfortable and very clean. I particularly liked the shower which was easy to access and safe to use - too many require one to climb out of a bath without adequate means of support. The facilities were good with easy to access and use Wi-Fi and a clear plan of channels for the TV. The location was functional and there was a bit of noise from both outside and inside the hotel , but I slept well - which is unusual for me away from home.

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Frequest Guest

By

May 10, 2017

club

Frequent guest at this hotel, and for good reason, never any problems, always very friendly staff.

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Great stay

By

May 10, 2017

club

Will be back to this hotel the room was perfect the staff were so friendly would go out there way for anything you require. The breakfast was lovely overall 100%. Could not fault a thing

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Great hotel great breakfast

By

May 09, 2017

club

I have stayed here a few times now and it is a fantastic place to be, so close to the metro centre and also in the same car park as tgi Fridays it's great. Short car ride to newCastle if you need it. Staff, hotel and breakfast are awesome I even luv the fact they serve bacon at breakfast for me this is a deal breaker as who doesn't serve bacon for breakfast? well they do now and just how I like it.
Will definitely stay here again if I need to stay over

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Excellent

By

May 09, 2017

club

Excellent Hotel overall. Good Value. Well designed rooms. No complaints. Why do I have to say more?

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