Rated 4.2 out of 5 by 157
Rated 1.0 out of 5.0 by The-Dr. I've had better, here
The location is typically very good. I've stayed here multiple times. However, this 2 night visit was the worst in a long time, anywhere. While I understand things happen, like bathtub drain stoppers not working right, requiring that I use a rolled up washcloth instead, and ceilings dripping water on you starting at 1 am on the 2nd night, but after reporting these incidences, was there even the slightest offering of extra points or a discounted rate for the leaking roof night which led to sleeping on the auxiliary fold-out bed with no sheets and a wet comforter? Nope. I paid the same amount of money for 2 nights as the guy in the room next to me who didn't have to listen to the Godzilla faucet dripping on a bed all night. Actually it was dripping on a towel, and then when that was soaked through, I opted to catch the water in the ice bucket. Then when that filled up, I dumped it and put it back. I was hoping to help save the mattress from getting too soaked. Not sure why I bothered. Its usually a very decent place like all the HIEX's out there, but in this particular case, I was annoyed at the customer service after I reported my experiences during checkout and received only an "I'm sorry". Jeez. My wife stayed at an IHG hotel elsewhere and all she did was report a couple receptacles not working while she was checking out and they gave her half of the rewards points back "for the inconvenience" of not having a couple electrical outlets functioning. Seriously? I get rained on, and get - nothing.
March 4, 2015
Rated 2.0 out of 5.0 by atc127 Incredibly Poor Sound Insulation
This property is fairly new and therefore clean and modern. My room was large although very poorly laid out with tables,desks, and chairs at the front of the room and the bed in the back, which makes for tricky maneuvering at night. My complaint, howver, is that I could EVERY WORD that my neighbor said on his phone and his early AM conference call. And he was not talking loudly at all. It was as if there was a microphone connecting our two rooms. I can not go back to the hotel given the complete lack of privacy and quiet.
March 2, 2015
Rated 5.0 out of 5.0 by mike07731 Everything as expected
The staff was friendly and the hotel was clean. This hotel is located close to some good restaurants and the major highways.
It snowed during my stay and the property did an excellent job removing the snow.
March 1, 2015