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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
84%
Recommend This Property

Overall Experience

4.2

based on 440 reviews
84%
Recommend This Property

Ratings Breakdown

440reviews

  • 5 Stars
    255
  • 4 Stars
    93
  • 3 Stars
    35
  • 2 Stars
    27
  • 1 Stars
    30

Nice place to stay.

By

January 21, 2017

club

Had great experience at the hotel. Staff was comforting to my needs. I had needed Peptobismo in the middle of night and the staff called the taxi to get for me immediately. Wow. Great idea and I took care of taxi driver and staff.

The hot breakfast was comforting and fresh. Pool and fitness room was clean. Will be back.

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Less than stellar

By

January 17, 2017

I'm usually pretty easy going when it comes to hotel rooms and things! As long as it's clean and comfortable, I'm happy. I haven't had too many issues with Holiday Inn's which is why I keep going back to them. However, the Holiday Inn Express in Newmarket was probably one of the crappiest ones I've been to! On the main floor it looks very nice, classy even! We were there for a kids hockey tournament! I know that usually means loud and chaotic, but this team is very calm and well behaved! We even rented the conference room so we had somewhere for the kids to eat and hang out in so they weren't enticed to run the hallways.
They weren't allowing early check in's which is understandable, but then the staff at the desk were rude and impatient, especially with the line of people! They seemed clueless when asked the simplest of questions...and our conference room was still dirty at 6 pm and the lady finally changes the table cloths with a sigh around 6:30!
We got to the room which was adequate, it had 2 queen beds a tv and fridge which was great! The beds weren't overly comfortable but not horrible either!
The bathroom was where I was really disappointed! The baseboards were caked in dust and hairs, the ceiling fan was full of dust, the taps in the shower looked disgusting! I'm not sure if it was from hard water or what but they were horrible. A large crack in the sink. It just didn't make me feel comfortable about the cleanliness!
The next day when we came back to the room from a hockey game, housekeeping had been in! The pillows were still in the same positions as we had slept on them and the top sheet was just thrown over, not even tucked in! I am always making sure that our stuff is out of the way and the beds are semi made to make it easier for the housekeeping. They grabbed the garbage and that was it, nothing restocked, beds poorly made if you could even call it that and no towels or toilet paper! I took pictures because I just couldn't believe it, esp for the price we paid!
The breakfast was ok but the scrambled eggs were like rubber and hard in some spots, everything kept running out and you had to search for someone to replace the juice or pancakes or whatever else!
The pool was almost green and slightly foggy, the whirl pool was way too hot, you couldn't even sit in it!

All in all, it was pretty disappointing and definitely not the best run hotel! If we go back to Newmarket again I wouldn't stay at the Holiday Inn, I would sooner try their competitor!

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Great values clean rooms

By

January 16, 2017

This hotel offers a new modern feel, great rates and clean accommodations.

Posted byHotelStaff
January 20, 2017
We appreciate you for for taking the time to writing a review for us. We are delighted to hear that you enjoyed your stay with us. We look forward to your next visit.
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Better than being stuck in a snowstorm

By

January 12, 2017

club

Not bad hotel. Little problem with coffee not being replenished in the room. Comment from front desk "we don't do room service". Then they finally sent coffee up to my room but it was the wrong kind not the pod style.

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Good stay

By

January 10, 2017

Rooms are clean and Quite. Staff is good and check in and out very fast.

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Good location and good size room

By

January 09, 2017

Everything was great. We were able to come in and out as we needed with no problems. We checked in smoothly.

Posted byHotelStaff
January 21, 2017
Thank you for your feedback. It is good to hear that there was no problems during your check-in and check-out process. It should always be smooth! We hope you enjoyed your stay and we hope to see you again!
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Nice Rooms Noisey Guests

By

January 09, 2017

Shouting and drunks in the hallway for several hours in the middle of the night.

Posted byHotelStaff
January 21, 2017
Thank you for writing a review for us, we are sorry to hear that your stay was not as comfortable as it should have. We hope that you talked to the front desk about the shouting in the hallways. That is not something you should have experienced during your stay. We hope that you will still continue to stay with us at the Newmarket Holiday Inn in the future.
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Family visit

By

January 08, 2017

club

Fast check in, little gift bag is a nice touch. I had a suite with a mini fridge and microwave. More bedding would be nice,

Posted byHotelStaff
January 21, 2017
Thank you for your feedback! We are glad you enjoyed your stay with us at the Newmarket Holiday Inn Express. Our hotel is an express! Fast check-in and check-out is something we should have at the hotel. We are able to provide for more bedding, you can always contact the front desk to let them know at any time. We do not want to fall short on guest expectations!
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great service

By

January 05, 2017

Was able to relax at this hotel as i was in New Market due to medical reasons and was treated great. Clean friendly place to stay

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Excellent Hotel

By

January 04, 2017

club

Choose a suite, its worth the upgrade if you are staying with a family.

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Nice hotel. Comfortable bed.

By

January 03, 2017

The hotel and the room were great. The bed was very comfortable. The breakfast wasn't as good as other Holiday Inn Express' I've stayed at.

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Convenient Business Hotel

By

January 02, 2017

HI Express Newmarket offers the standard HI amenities I find throughout the chain. The location is excellent as there are many dining options close to the hotel. A very good stay.

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