Rated 4.2 out of 5 by 263
Rated 5.0 out of 5.0 by PopDaddy Weekend Stay - Outstanding
This Hotel staff was simply amazing. We had 5 guest rooms with out of town guests for a graduation. The staff handled all questions professionally and went out of their way to ensure our guest party was comfortable and totally satisfied with our stay.
July 23, 2015
Rated 5.0 out of 5.0 by hulet88 nice hotel to stay at
staff was very friendly and helpful,rooms were clean and location was good to area restaurant's and not too far from the beach-within driving distance
July 21, 2015
Rated 2.0 out of 5.0 by Ferjomaca Good accomodation and location poor front desk service
I´m using this chain for more than 15 years, and I have never saw such a poor service at te moment of the check in (Male person);
Date July 4th, time around 8:00 p.m.
First issue: parking lot full: I understand this date is complicate for hotel, so I asked to the front desk (Male) about the situation and he told me sorry but he can not do anything on it, so I asked where I can park, and he also say sorry but get out and find a place for yourself (t was my first time in Newport, tire from the trip, and also not use to the US parking style), I think you should have a least a suggestion with no responsibility. I was not the only guest on this situation. Also he told me that h will not charge parking fee for this night ( of course if there is no space!), and at the moment of the checkout I was informed that for platinum member there is no parking fee.....
Second issue: I came with two reservation, one for 2 days and one for 1 more day; same type of room, and maybe looking for another day. I was very clear to front desk to assure he link both reservation in order to stay in same room for the three nights; he said DONE, also I asked for availability for same room for one more night and he said not a problem (for now). Following day I decided (by luck) to stay one more night, came to the front desk and the first think I heard is you need to change the room immediately, because my 2 reservation were not linked, and my room was already booked for other family, I did it, no choice, I do not what would happen if I just get out to the beach, new family arrive and all my stuff in the room.....
Third comment; in this trip I went to LA, SF, Solana beach and SD in addition to NP, in ALL I was informed in front of upgrades, amenity points, provided with water and snacks, but in this particular one; new port nothing, not a word, even you gave me an upgrade and new it when I came to the room.
hope it will help this unit to improve, all others attendance after my check in where trying to manage y frustration and help me with the rest of the journey, unfortunately I did not pick the name of the person who create all this above comment, but was on duty with a lady at 8:00 p.m. on July 4th.
July 19, 2015