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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
92%
Recommend This Property

Overall Experience

4.4

based on 409 reviews
92%
Recommend This Property

Ratings Breakdown

409reviews

  • 5 Stars
    276
  • 4 Stars
    75
  • 3 Stars
    27
  • 2 Stars
    17
  • 1 Stars
    14

best one full stop

By

April 23, 2017

of all hotels we stayed at on our 12 day road trip.This hotel was number one .My step daughter was blown away by the suite we had booked so much that on return journey to NY ,I re booked the suit again for her and her two children 10 out of 10

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Great Place to stay

By

April 23, 2017

Staff members were very professional and helful. Rooms are large and overall the Hotel was very clean. I had an issue with my television and it was resolved immediately.

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Nice hotel, great service.

By

April 22, 2017

club

For the price, it exceeded my expectations. Staff were very friendly. The room we stayed in was very clean and very quiet. The breakfast could be better though but overall I would recommend this hotel if you are planning to stay in the area.

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Best decision of my life to stay here

By

April 21, 2017

I was setting up to surprise my fiancée on our one year anniversary and I wanted a big enough room for us to be comfortable and not feel stuffed in a room . When I entered the hotel I was greeted politely and when I opened my room door I screamed with excitement ! It was the biggest room I've ever stayed in and I couldn't stop aweing . For the price I feel like I got a steal and my fiancée agreed we'd be coming back here more often for any big days of ours . Room was clean and beautiful . Service was great and the bed was super soft and anything we needed they provided

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Will not use this hotel again

By

April 21, 2017

club

Upon entry into our room, there was FECES on the toilet seat as well as on TWO of the towels. When I brought it to the staffs attention, the young lady meekly apologized without any eye contact and just gave us fresh towels. Needless to say, we didn't sleep comfortably because we just felt the entire room was dirty although it didn't appear to be. Ruined the entire chain for me, unfortunately.

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Nicely remodeled

By

April 16, 2017

club

The remodel helped the hotel a lot. The breakfast was fine but could use more choices.

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Great service

By

April 13, 2017

club

Stayed overnight while visiting relatives. A large comfortable room made for a comfortable stay. Room was very clean with enough towels for our stay. The breakfast had a nice assortment and the staff made sure that everything stayed at a level of no waiting.

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Great hotel

By

April 12, 2017

club

This was a very nice hotel. I really enjoyed my stay. The staff was very friendly. The rooms were clean. The only complaint I would have is the bed was to hard for my liking and the walls,are very thin. I could hear everything above me and out in the hall. Other then that, amazing

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Comfortable bed and great service.

By

April 12, 2017

club

Clean rooms, great price freshly renovated, will returned, great location

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Very Nice Stay

By

April 11, 2017

club

Very clean and the staff was superb. It will our go-to hotel when we are in the area

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HI Express - Yorktown

By

April 10, 2017

Newly renovated, nice room, good TV choices (incl premium), adequate WIFI - everything I expected, which is why I stay at HI and/or HI Express.

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Great hotel, a few opportunities to improve

By

April 09, 2017

club

Traveling to the area frequently for business, I've stayed in numerous Newport News and Hampton hotels. The beds here were more comfortable than other upscale hotel brands. The hotel and room were clean and modern. The lighting was a bit too industrial for the rooms, and the breakfast quality was awful - I ate only cereal. The breakfast area wasn't clean or well maintained. Otherwise, I enjoyed my stay.

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