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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
92%
Recommend This Property

Overall Experience

4.4

based on 377 reviews
92%
Recommend This Property

Ratings Breakdown

377reviews

  • 5 Stars
    253
  • 4 Stars
    71
  • 3 Stars
    25
  • 2 Stars
    17
  • 1 Stars
    11

Rewards Member

By

February 22, 2017

club

Great price - fine for a quick stay. Comfortable, clean, roomy, all the indemnities - wireless, quick breakfast, etc.

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Very Friendly Staff, family friendly rooms

By

February 22, 2017

club

Wonderful staff, answered every question I had about the area. Rooms are quiet, Pool was just right, only goes up to five feet deep so my son who is afraid of the deep end was able to play using the whole pool.

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Newport News

By

February 22, 2017

Hotel is under construction but the staff really hustled. I had a great experience.

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Polite staff

By

February 21, 2017

club

Clean, good breakfast, polite staff, comfortable beds especially pillows . Construction being done at this hotel but noise was not a problem. All the staff very helpful and friendly. Well lighted parking lot with plenty space. Refrigerator and microwave on all rooms. This was my second stay at this holiday inn express. Would stay again if I'm the area ,

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I love the room

By

February 18, 2017

club

Over all if the hotel wasn't under construction I really like this like this hotel hopefully they will be done with construction soon when I return in March

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Newly Renovated and Pleasantly Impressed

By

February 16, 2017

The hotel was being renovated. I would say about 85% complete. There was no trouble getting around or loud noises. It was really impressive. The rooms were contemporary and completely remodeled. Clean, updated with tons of USB and electrical outlets, desk for work area and cabinets for clothes and the beds are very comfortable with 4 pillows. All in all a great experience!

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Best night ever while fighting the flu

By

February 15, 2017

club

Although I was fighting the flu, the cleanliness of the room, quality of the bed and pillows I was able to get the much needed rest so I could complete the job I scheduled the next day, my only regret was driving back to PA after the job instead of returning to the hotel for a second night. I am headed back in 5days and will define toy stay in the same hotel.

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It was okay. The room was not cleaned daily. No replacement clean linens

By

February 12, 2017

It was ok. Not the best. The linens not changed daily. Amenities not replaced daily.

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Excellent stay

By

February 12, 2017

club

We had a great experience at the Holiday Inn Express in Newport News. The bed was comfortable, the room was clean and the breakfast was unmatched by other hotels. The hotel was under construction which was not disclosed at time of booking, however as I am an IHG member I received an additional 500 points for the inconvenience. Will definitely be staying again and recommending to others.

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Swimming pool

By

February 11, 2017

club

Very dissapointed that the pool was not accesible. Was not told this prior to making reservation. Price adjustment should have been made ,otherwise it was wonderful.

Posted byHotelStaff
February 15, 2017
Dear Sherry62, Thank you for your 5 star review. We appreciate you taking the time to let us know about you stay in our home. We sincerly apologize for not having a pool available and for not communicating the problem prior to your arrival. Rest assured we have addressed the problem and correcting it. Please come back and see us when your travels return you to Newport News.
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Nice place

By

February 07, 2017

club

Highly recommend staying there. You won't be disappointed.

Posted byHotelStaff
February 08, 2017
Dear ziener54, Thank you for your 5 star review. Come back and see us when your travel returns you to Newport News.
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Construction in the lobby was awful

By

January 31, 2017

Squeezing through the construction barricades at the front door of the hotel was our first indication that the lobby was undergoing heavy construction. There was no mention ahead of time. This was unsatisfactory.

Good hotels call their guests before check in to ensure they're aware of heavy construction. This hotel didn't. We would have stayed elsewhere had we known.

The lobby, business center, exercise room and pool were all closed. The sound of hammering and construction equipment filled the ground floor.

No discounted rate was offered. No accommodations were made with local gyms. Computers weren't moved to another part of the hotel as a temporary business center. These are simple things every other hotel does to meet the needs of their guests.

There was no access by stairs from the upper floors to the lobby because of the construction. A stop at the first floor and elevator ride to the lobby was necessary.

Our room smelled like it was once a smoking room. It was musky.

Our stay was unsatisfactory. No one should stay at this hotel until construction this extensive is complete.

Posted byHotelStaff
January 31, 2017
Dear Dodging construction, Thank you for your valuable feedback. We're sorry to hear about your experience and we offer our sincere apologies for the construction. We've done our best at trying to ensure each guest is informed about our renovation process in our lobby and exercise room prior to arrival. We're working diligently to complete the process and get all facilities completed. This is our last step to completing our transformation to the Holiday Inn Express and Suites. Please except our apologies for any inconvenience this caused. Please feel free to contact me if you would like to discuss your experience further. Thank you again David J Assistant General Manager
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