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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
91%
Recommend This Property

Overall Experience

4.4

based on 514 reviews
91%
Recommend This Property

Ratings Breakdown

514reviews

  • 5 Stars
    336
  • 4 Stars
    113
  • 3 Stars
    32
  • 2 Stars
    21
  • 1 Stars
    12

BackAche central

By

February 17, 2017

I asked desk manager how often mattresses are flipped and was told every 6 months. I suggested it needed to be done again and asked to have the mattress in my room rotated 180 degrees or flipped toe to head, because there was a deep depression in the bed at the point where one's back settles. Mattress was instead flipped left to right leaving the depression and causing me to wake two more days in a row unrested and with a backache.

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Great place to stay

By

February 16, 2017

platinumelite

It's a very nice hotel, great friendly staff, comfortable rooms, and Avery nice breakfast.

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Great Value

By

February 15, 2017

club

Your front desk employee Tammy made a few changes for us that made our say perfect! The location we originally stayed was a little noisy. After she moved us with no hassle everything was perfect

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Great Stay!

By

February 14, 2017

club

This Holiday Inn is close enough to Niagara Falls that it's only about a 10-minute drive away, still far enough away from traffic and over-costly hotels. The pool is small but relaxing, just wish they had a hot tub/sauna! I preferred a room away from an elevator, and my preference was considered. The 1-bed king room was spacious and comfortable. The mattress was a little uncomfortable, but I also think that I am spoiled with my Ghost mattress at home.

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Great Location

By

February 12, 2017

Clean and comfortable hotel. Friendly staff made it a great experience.

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Great

By

February 11, 2017

platinumelite

I stay here for college instead if dorming. The whole staff especially Tammy are fantastic!!

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Great stay

By

February 08, 2017

Clean room , friendly staff , great breakfast, pool was very nice kids loved it , great great stay on a mini vacation.

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Great place to stay

By

January 29, 2017

platinumelite

Friendly and helpful staff. Comfortable beds. Close to restaurants. Lots of breakfast choices. Clean rooms.

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Good Value.

By

January 23, 2017

club

Standard Holiday Inn. Friendly Service. Standard breakfast. Clean. Good location.

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Great customer service

By

January 19, 2017

Amanda goes above and beyond to make sure that my stay is as comfortable as possible. Other staff is friendly and strive to make you feel like family.

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good location

By

January 11, 2017

club

This hotel is very close to the Niagara Falls airport about a $5.00 cab ride, it is also clean with an indoor pool and Gym, the staff are very friendly, the breakfast is as good as can be expected included in hotel room price

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Decent hotel

By

January 07, 2017

club

Comfortable bed. Updated rooms. Should offer parking/airport shuttle.

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