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Rated 4.4 out of 5 by 348 reviewers.
Rated 5.0 out of 5.0 by First rate staff with lots of pride in their work! This place knows how to hire. Every staffer (and I mean EVERY staffer) had a genuine smile, was eager to help, and took pride in their work. Clean, bright, and welcoming environment. Nice to see breakfast options vary a bit each day. Front desk staff greeted us (daily!) by name as we came and went. September 2, 2015
Rated 2.0 out of 5.0 by decline in quality I travel over to the Buffalo area for business fairly regularly. As the years have gone by, I have noticed a steady decline in the quality of the room cleanliness at this facility. This last visit, I was given one of the handicapped accessible rooms on the first floor due to the number of quests staying at the facility. When I walked in to the room, there were bugs crawling around the bathroom and the shower stall walls had mold and mildew present. August 31, 2015
Rated 5.0 out of 5.0 by Comfortable bed and great service. nice hotel clean nice staff nice nice pillows clean towels and fast was OK not great ..safe and internet was good August 31, 2015
Rated 5.0 out of 5.0 by Holiday Express stay at Niagara Falls Rooms, swimming pool are clean and neat. choices of break fast are good. Work out room is good and over all stay is very pleasant August 30, 2015
Rated 5.0 out of 5.0 by Top Notch We had a very nice 2 night stay at this location (2 rooms). Beth at the front desk is one of the best support staff i have encountered during my 30 years of world wide travels. She is patient, courteous, gracious and very, very thorough in giving details about not just the hotel and its amenities but also about how we could maximize our comfort while sight seeing and the options we have to explore the Niagar Falls and the vicinity, which we could other not do on our own. Hats to her and a big thanks. Sincerely, Murali and Family. August 29, 2015
Rated 5.0 out of 5.0 by Happy, Happy, Happy Great stay. Better than most Holiday Inn Express stays. Friendly staff, clean room, breakfast is consistent with other similar hotels. Little noise in the halls, but not bad. I'm happy. August 26, 2015
Rated 5.0 out of 5.0 by Always a pleasure My husband is frequently sent to Niagara Falls for work and stays at HiEx. We are from the Lewiston area and were so impressed with the value and comfort of his stays that we now stay there for family visits. The cleanliness, comfort and value make it a win win. Staff is always friendly. August 23, 2015
Rated 5.0 out of 5.0 by Great Service and very clean We stayed one night with 10 Scouts in 2 suites. The staff was extremely helpful right from the start, while reserving room. When we arrived beds were waiting for us made per our needs. After a long days drive, the kids took advantage of pool and we all had a nice rest. Breakfast was wonderful, staff was very helpful and kind. Highly recommend!!! Thanks for a great stay! August 21, 2015
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