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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
88%
Recommend This Property

Overall Experience

4.4

based on 390 reviews
88%
Recommend This Property

Ratings Breakdown

390reviews

  • 5 Stars
    250
  • 4 Stars
    75
  • 3 Stars
    36
  • 2 Stars
    17
  • 1 Stars
    12

Great customer service and such comfortable beds!

By

July 26, 2017

club

My hotel stay was fantastic as it is every year. Front desk staff, cleaning personnel and the breakfast staff were all great! Smiling faces and eager to assist. I have had no negative experiences in the 10 or so years I've been staying at the Holiday inn Express. Very comfortable beds. I so love the pillows!! See ya next year Bloomington.

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Great price and good location

By

July 26, 2017

club

We have stayed here twice. It is clean, comfortable and quiet.

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Excellent on the details, special thanks on the service

By

July 18, 2017

During a prematurely ended baseball tourney weekend stay in Normal, Illinois.......

Beds and linens were dreamy.
TV was promptly adjusted upon our request.
Housekeeping was sparkling.
Breakfast was great.

But what was truly exceptional was letting us cancel the last night of our weekend reservation, late on Saturday, even allowing my son to shower after housekeeping had done the room. I recommend Express to anyone, and will stay with you every time, because of this. Thanks again.

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Not happy

By

July 18, 2017

As a Platinum member, was not offered upgrade on check -in or parting gift on check-out

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bloomington - normal holiday inn

By

July 11, 2017

The hotel would have received a grade of C . Nothing special from other hotels. The fitness center was very small, no bar or restaurant and the room was "okay". The reason we stayed at this hotel was the location.

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Back to Normal

By

July 10, 2017

club

Our daughter is a student at ISU so we make several trips to Normal throughout the year. Our favorite place to stay is this Holiday Inn Express. Lately we've noticed the the beds weren't very comfortable and this time the AC unit didn't seem to keep the room as cool as we would like even though we had it on the highest setting. However, the staff is always very welcoming and the breakfast selection is always great. We'll probably be back next time we're in town. Just hope they upgrade the mattresses soon.

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Lightning in bathroom

By

July 07, 2017

platinumelite

The lighting in the bathroom is deem I found myself constantly leaning forward to put on my make up because it was hard to see.

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Chips in floor

By

July 07, 2017

club

Chips from previous guest in floor. Yep just he chips.

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Great Service and friendly atmosphere!!

By

June 29, 2017

Staff was very friendly and attentive. Ease of check in and out was wonderful.

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Nice clean rooms

By

June 28, 2017

Clean rooms. Friendly staff. Front desk personnel were able to get me into the requested floor and room even at late check in.

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Clean,comfortable bed, and great service.

By

June 28, 2017

Very nice staff,clean rooms,and quality bedding. Just what I would expect from any IHG hotel.

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nice room

By

June 27, 2017

club

The rooms where very clean and the bed was very comfortable.
If they plan for employees to use the pool maybe they should limit the number of friends and family.

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