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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
86%
Recommend This Property

Overall Experience

4.2

based on 871 reviews
86%
Recommend This Property

Ratings Breakdown

871reviews

  • 5 Stars
    495
  • 4 Stars
    216
  • 3 Stars
    68
  • 2 Stars
    36
  • 1 Stars
    56

Worst IHG ever

By

March 21, 2017

I am a rewards member I have stayed at several holiday inn I always choose holiday inn because I felt I would never been disappointed. I stand corrected this is been the worst holiday inn experience I have ever had stayed there for a week starting by the place looks amazing like new from the outside I wish they would put as much effort that they have put outside inside the hotel, when you walk in it looks like a cheap motel the hallway the carpet looks dirty and stained the rooms as well the beds feel like they have been used and abused there is no firmness to them, the sheets were horrible they had snags all over the couch looked very dirty I would not let me kid even sit on them the chair in the room was the same way very dirty. The only decent looking thing in the room was the bathroom . When we stayed there it snowed let's not even talk about the parking lot it was completely full of snow and nobody bothered to clear the snow out-of-the-way I have a handicapped daughter and we were not able to use the handicap parking spots because it was completely covered in snow they have a truck there that look like it's there to move the snow but was never used we left 4 days later and there was snow all over very disappointed the hotel next to us cleared the parking lot immediately the same day and all the cars were able to be a park everywhere unfortunately for us we had a find a spot where there was not much snow/ ice. Extremely disappointed that I had to spend so much money in a week stay and be so uncomfortable not sure if it was because it was in New Jersey but I felt Holiday Inn has always come through and this was a big disappointment. The only good thing here was breakfast the breakfast area was extremely large and the people working there were very nice and made sure there was always hot food out for breakfast .

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Worst stay

By

March 20, 2017

I am a rewards member I have stayed at several holiday inn I always choose holiday inn because I felt I would never been disappointed. I stand corrected this is been the worst holiday inn experience I have ever had stayed there for a week starting by the place looks amazing like new from the outside I wish they would put as much effort that they have put outside inside the hotel, when you walk in it looks like a cheap motel the hallway the carpet looks dirty and stained the rooms as well the beds feel like they have been used and abused there is no firmness to them, the sheets were horrible they had snags all over the couch looked very dirty I would not let me kid even sit on them the chair in the room was the same way very dirty. The only decent looking thing in the room was the bathroom . When we stayed there it snowed let's not even talk about the parking lot it was completely full of snow and nobody bothered to clear the snow out-of-the-way I have a handicapped daughter and we were not able to use the handicap parking spots because it was completely covered in snow they have a truck there that look like it's there to move the snow but was never used we left 4 days later and there was snow all over very disappointed the hotel next to us cleared the parking lot immediately the same day and all the cars were able to be a park everywhere unfortunately for us we had a find a spot where there was not much snow/ ice. Extremely disappointed that I had to spend so much money in a week stay and be so uncomfortable not sure if it was because it was in New Jersey but I felt Holiday Inn has always come through and this was a big disappointment. The only good thing here was breakfast the breakfast area was extremely large and the people working there were very nice and made sure there was always hot food out for breakfast .

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Could have been better with slight improvements

By

March 17, 2017

club

Warm was too warm with heat and too cold with air. Not sure what was going on there.

Breakfast food was not warm enough. Room Temperature at best.

Front desk staff were exceptional. Very friendly and helpful.

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Very friendly and accommodating staff

By

March 16, 2017

club

Our stay was for pleasure, our first time visiting NYC. This hotel was the right price for our family and was used just to sleep and shower. We would choose this hotel again. A little more regular deep cleaning would make the room feel cleaner( behind doors, carpet dusty) but overall was a great place to stay. We did leave a day early due to the impending snowstorm.

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Fantastic Home Away From Home!

By

March 14, 2017

club

This was a broadway "Hamilton weekend" away for my son and I, and I wanted a hotel that would have easy access for us to get into the city without having to drive into Manhattan ourselves. This was perfect, as it is serviced directly by a private shuttle company from hotel lobby to Times Square and back again at night. PERFECT! The staff was very friendly and helpful the entire time we were there, and upon returning back from Manhattan on a frigidly cold evening, I stopped at the desk and asked to have a few extra blankets sent to our room....they showed up within 5 minutes, and they were WARMED for us!! The breakfast room is much larger than most other hotels I've stayed at that provide breakfast for guests, and the food was delicious. The staff that was working in that area were constantly refilling food, and at one point even suggested an item for me as I was browsing over the options. I would definitely stay here again without thinking twice about it. Thank you for your part in making this mother-son weekend a "no worries" weekend for us!

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Very bad dont go

By

March 13, 2017

club

Not worth here for facilities provided there. Not good location too for food options without car. Poor brakefast

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Dirty towels and stopped up tub

By

March 13, 2017

club

The staff was excellent as far as customer service is concerned. However, that was the only good thing about this hotel. The towels were stained and smelled horrible. The tub was dirty and stopped up. I brought it to the attention of management but nothing was done to repair the problem. I wouldn't recommend this hotel nor would I stay there again.

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Outstanding Service

By

March 11, 2017

club

Excellent Customer Service, clean rooms, overall great experience.

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Highly recommended!

By

March 04, 2017

club

Excellent service and very kind staff. Breakfast room is big and has many food options. Beds are super comfortable and the rooms are clean!

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Best sleep

By

February 28, 2017

club

This hotel is very convenient to the expressway and train station to NYC, though not very convenient to local dining or exploration on foot. The friendliness of the staff and cleanliness and comfort of the rooms makes - up for this.

I have stayed here multiple times and, though there are a few hotels in the general vicinity, I have no reason to look any further and doubt they'd offer the same value at a similar price.

The mattress and bedding rivals that of the finest, more expensive, hotels. Best sleep on the road.

The breakfast is predictable, though offers more choices than most other hotel breakfasts.

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Great room

By

February 28, 2017

We had a nice stay in your hotel and look forward to staying there in the near future. The fact it is so close to the city makes it nice.

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Na

By

February 28, 2017

platinumelite

This was the worst IHG hotel I've ever stayed at! The staff was horrible! The quality of the mattresses was horrible! The cleaning staff tried to come in my
Room without knocking and I had the do not disturb sign in the door.

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