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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
86%
Recommend This Property

Overall Experience

4.2

based on 547 reviews
86%
Recommend This Property

Ratings Breakdown

547reviews

  • 5 Stars
    316
  • 4 Stars
    125
  • 3 Stars
    50
  • 2 Stars
    38
  • 1 Stars
    18

A good value

By

July 24, 2017

club

The hotel is conveniently close to the airport and gas stations for rental car re-fueling. The staff is pleasant and attentive. The courtesy van service is nothing short of remarkable - during a blizzard, the driver took guests to local restaurants; this was an outstanding benefit.

The hotel is clean, as was my guest room. The interior is a touch dated, but certainly acceptable. Maintenance appears good. The internet stability and speed leaves a lot to be desired. Morning breakfast is convenient, and typical in variety.

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Easy convenient place to stay

By

July 24, 2017

Highly recommended--comfortable and pleasant. Convenient to restaurants, full breakfast provided, transportation provided. Made the reservation the same day while driving to Syracuse and got a nice room on the second floor.

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Poor A/C

By

July 22, 2017

club

Extremely hot day and the A/C could not keep up and was extremely loud. Very poor sleeping conditions.

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Airport shuttle

By

July 21, 2017

club

I needed shuttle service from and to the airport and had to wait about an hour to be picked up.
The desk clerk apologized for the wait which I appreciated.

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Convenient but not clean

By

July 19, 2017

club

Disappointed in the quality of this Holiday Inn why say more when less is better

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A Great Stay

By

July 18, 2017

platinumelite

Staff helped greatly when trying to book the room, during a peak tourist event, due to a family death. The shuttle driver was friendly and ever so helpful at 4 a.m. getting us to the airport. The Park and Fly convenience is great! Thank you for all your great hospitality

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Poor Gym, Good food

By

July 15, 2017

club

The gym is less than adequate. The two treadmills are not fit for full-size adults and are breaking down. The breakfast is good, and the rooms are clean. The elevator has some issues from time to time, and the carpet downstairs is dirty and due for replacement.

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Convenient location

By

July 11, 2017

club

Very convenient to airport, freeway, Destiny USA mall and zoo. Will stay here again if I'm ever in the area again.

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Poorly maintained

By

July 11, 2017

club

My husband and I recently stayed here for one night. The staff was friendly and pleasant. The bathroom was clean enough. The hallway carpeting was absolutely filthy. The tan colored carpet was literally black in some of the doorways and in high traffic areas. The bench and chair in the room was so stained that I felt I had to put a towel down before I sat on either of them. Was very disappointed. We would not stay here again.

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A great choice - as advertised, plus.

By

July 11, 2017

club

An all-around good stay, zero complaints. I appreciated the attentive staff; the room I requested was exactly what I received.

Shuttle Driver was outstanding.

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Noise

By

July 11, 2017

Very noisy hotel. Walls must be very thin and others have no respect for guest

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Visiting Coach

By

July 10, 2017

club

Great experience, but the rooms didn't have a microwave or refrigerator. That was the only downside.

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