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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
87%
Recommend This Property

Overall Experience

4.3

based on 508 reviews
87%
Recommend This Property

Ratings Breakdown

508reviews

  • 5 Stars
    294
  • 4 Stars
    117
  • 3 Stars
    48
  • 2 Stars
    35
  • 1 Stars
    14

not happy

By

May 13, 2017

club

Desk clerk not friendly. Shower rod falling off wall. Didnt sleep well.

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Pillows

By

May 10, 2017

platinumelite

Best pillows I've use in a hotel. I had a good nights rest.

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Yep

By

May 10, 2017

club

Uh huh. Dis place wus off da hook. Catch me ouside den

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Comfortable room

By

May 04, 2017

club

Overall, stay was very good. I chose not to utilize the breakfast because it is boring.

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Clean room and comfortable bed

By

May 02, 2017

club

The room was clean, with no concerns. The beds were comfortable. We had to get more towels though because there was only one in our bathroom. Kids really enjoyed the pool.

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Incredibly Accommodating Staff

By

May 01, 2017

club

Airport hotel that excels at handling guest requests, shuttle services, etc.

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Good hotel

By

April 29, 2017

club

Good hotel, will use again next time im in the area

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The Right Time to Stop

By

April 22, 2017

When you are driving from Florida to Ottawa and cannot quite make it this is a very good place to stop, a lifesaver you might say.
Great relaxing sleep for a nice short drive the next day/

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Nice Pool

By

April 20, 2017

club

The staff were friendly and helpful. There was a big stain on the sofa in the room. That was a big turn off. The breakfast was good but I wished there were waffles.

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Convenient location, well priced

By

April 20, 2017

club

Great location, smartly maintained with friendly courteous staff

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Stay here!

By

April 19, 2017

platinumelite

Very nice and comfortable. Clean. Very friendly staff.

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Syracuse Holiday Inn express

By

April 14, 2017

club

I normally like staying at HIE - however this one was not up to par to other locations.

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