Rated 4.4 out of 5 by 308
Rated 5.0 out of 5.0 by andtheque Extremely Attentive Staff
An extremely professional and attentive staff team! Everything was very clean, and functional. All the staff made every effort to be attentive, and greet me!
March 2, 2015
Rated 5.0 out of 5.0 by WanderingFam The Best Airport Hotel Ever
I was very impressed with the quality of service, decor and comfort of the hotel. The hotel is extremely close to the airport yet you would never know we were near an airport. It was so quiet. We were also impressed that the receptionist called us to ask if there was anything else that we needed. Our wake-up call was on time and so were the drivers who picked us up from returning our rental car and then took us to the airport. The breakfast that was available at 4am was plentiful and got us off to a good start. The room was clean and so were the common areas. I would recommend this hotel to anyone traveling through Oakland.
March 1, 2015
Rated 1.0 out of 5.0 by MOE10 Oakland
There are only 2 hotels on HIG that I find different than the res. The good part of HIG especially Holyday inn, is that you know what to expect, its consistant, with the exeptio on the 2 Holiday Inn's at Oakland Airport, The person did not tell me agout the 500 points and did not accnowledge my memership, I had to ask and I still not sure that I got the points. The property is OK, just the attitude of the people at the hotel, especially at the front desk.
I still like HIG, mostly use Holiday Inn's and Crown Plaza's.
I am gladd that there are only these 2 location.
I hope someone reads this ote, they need little coaching on handeling customers.
February 27, 2015