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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
93%
Recommend This Property

Overall Experience

4.5

based on 669 reviews
93%
Recommend This Property

Ratings Breakdown

669reviews

  • 5 Stars
    471
  • 4 Stars
    121
  • 3 Stars
    36
  • 2 Stars
    25
  • 1 Stars
    16

Great Property- Outstanding Manager

By

November 18, 2017

club

This week I had a family emergency and stayed at the Holiday Inn Express in Orange City, FL. I was So pleased with the property, the staff and especially the manager.

Upon a late arrival and exhausted, I was pleasantly greeted at check in.

The exterior of the hotel was nicely landscaped and the interior of the public areas and the lobby were beautifully appointed, clean and fresh. There were cookies on hand and a good variety of snacks and refrigerated drinks available. To my surprise, a cooler behind the front desk had wine and beer for purchase at a very reasonable cost. What a treat for a weary traveler!

The room, again, was well appointed, comfortable, spotless and quiet with ice and soda machine by the elevator. (What a concept, not to put them by a guest room.) A refrigerator and microwave in the room too. If I traveled for business, as I used to, I wouldn't stay anywhere else!

And breakfast...so many offerings, hot and cold, fruit, etc. and 2 pleasant ladies re-suppling the area. The area was warm and inviting and spotless. Even a TV and fireplace and USA today on hand. On my second morning, I talked with the breakfast staff after watching them interacting with the guests. They said they loved working there because they felt valued. As I was getting coffee, a young man approached and talked with one of the breakfast staff. I asked him if he was the manager, which he confirmed. I told him how much I was enjoying my stay and how he must be a great manager to have his staff feel so appreciated. We talked for awhile about our mutual Florida connections...had the same alma mater for one, and he was so cordial and friendly. As I ate a scrumptious cinnamon bun,I watched as he went table to table greeting guests and asking about their stay. It was obvious some were happy repeat customers who he knew by name.
I chose this hotel by location, reviews, and price, in that order. It far exceeded my expectations and I realize the reviews were very accurate. Maybe ALL HI Express properties have the same amenities, but I double they have the happy staff and incredible manager.

So when I return to the area, you know where I will stay. But HI express will also be my first choice in any city I visit in the future.

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