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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
91%
Recommend This Property

Overall Experience

4.5

based on 476 reviews
91%
Recommend This Property

Ratings Breakdown

476reviews

  • 5 Stars
    336
  • 4 Stars
    77
  • 3 Stars
    30
  • 2 Stars
    19
  • 1 Stars
    14

Road Trip

By

December 02, 2016

club

A conveniently located hotel outside SLC with comfortable rooms

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great location.....

By

November 26, 2016

club

i chose this place because near the business i attend every month. A lot of restaurants nearby, also close to the hwy.

Posted byHotelStaff
December 01, 2016
Thank you for your comments regarding the convenience of our location. We hope to see you again.
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best mattress ever

By

November 23, 2016

club

overall it wasn't great but it certainly wasn't bad

Posted byHotelStaff
November 26, 2016
Thank you for staying with us.
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Hotel/Motel stay

By

November 22, 2016

club

Very clean and neatly dressed working personnel. Easy access to the freeway. Parking lot lit and feels safe. Very clean room and helpful attendants. very quiet and you can get the room very dark for sleeping just by closing the heavy shaded drapes.
Highly recommend staying here.

Posted byHotelStaff
November 23, 2016
Thank you for your comments regarding the cleanliness of our hotel and the service offered by our staff. We hope to see you in the future should your future travel plans bring you to Provo.
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Noisy smoky BBQ not appreciated by tired travellers

By

November 22, 2016

club

After a long day of driving, we just wanted a clean and quiet room to get some sleep. Unfortunately, our room was right next to the exit door...which was propped open. Right outside the exit door was a very large commercial BBQ, the type that is towed behind a truck for large events. As you can imagine, it generated a lot of smoke and noise for several hours as we were trying to get to sleep. And we were much too tired to put our clothes back on and march to the front desk and ask for a different room. My comment: the management should have known this was going to be a problem for whoever was going to be put in this room! I'm sure the hotel made extra money from the event, but it lost quality points with us.

Posted byHotelStaff
November 22, 2016
Thank you for your comments. We agree that you should not have been put in a room located next to the large event with the BBQ and constant activity. We apologize that your experience was not satisfactory and we deeply regret that we did not have the opportunity to fix it. We hope you will give us another chance. Please call the hotel and ask for the Director of Sales to discuss in more detail. Thank you.
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Super Disappointed

By

November 21, 2016

We went for a family overnight getaway for our boy's birthday and were met with one disappointment after another. The pool was freezing, the microwave didn't work, the breakfast was gross (the chocolate milk was rancid!), and after being told I was being given a discount for my lack of satisfaction I was actually over charged!

Posted byHotelStaff
November 22, 2016
Thank you for your feedback regarding your recent stay. We take comments like these very seriously and are concerned that your experience was not as expected. We have researched your comments and ensured that the things you have pointed out have been rectified. We hope you will give us another opportunity to demonstrate our willingness to accommodate you.
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Provo Visit

By

November 08, 2016

We stay here often to visit our daughter at college. It's very close and convenient to the interstate. We can use it as a hub to get to all the places we like to see like the aquarium, IKEA, and the outlet malls.

the rooms are large enough to visit and the great room always open if we need more space.

Posted byHotelStaff
November 10, 2016
Thank you for your comments regarding the convenient location of our hotel. We appreciate your loyalty to our property and look forward to serving you in the future.
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Clean, well equipped and good value.

By

November 03, 2016

club

Surprisingly attractive compared to what I expected.

Posted byHotelStaff
November 03, 2016
Thank you for your comments regarding the cleanliness of our hotel. We hope you will visit us in the future.
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PROVO Holiday Inn Express Rocks

By

October 30, 2016

club

Comfortable location, good complimentary breakfast and accommodations. Well equipped fitness center with pool and spa.

Posted byHotelStaff
October 31, 2016
Thank you very much for your comments regarding our accommodations and amenities. We hope to see you on your next trip to Provo.
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Very comfortable bed and amazing service

By

October 26, 2016

platinumelite

I love the staff at this hotel, they are great. The beds are very comfortable.

Posted byHotelStaff
October 31, 2016
Thank you for your comments regarding our amazing hotel staff and the comfort of the beds. We hope to see you on your next trip to Orem.
Posted byHotelStaff
October 27, 2016
Thank you so much for your comments regarding our service and the front desk staff. We are glad you enjoyed the beds! We hope to see again on your next trip to Orem.
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Orem Stay

By

October 21, 2016

club

Friendly, convenient stay at this location. Very good value.
Enjoyed it.

Posted byHotelStaff
October 24, 2016
Thank you for your comments regarding the convenience of your stay. We hope to see you again on your next trip to Orem.
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Local conference event

By

October 19, 2016

We had a group of 18 people in our group, and most of our stay was great. One of the rooms was not properly cleaned before our check-in, but the other 99% of our stay was amazing. The staff were all pleasant and accommodating. We will be back next year!

Posted byHotelStaff
October 24, 2016
Thank you for your feedback about your recent stay. We sincerely apologize for one of your rooms not being ready at check-in. We take these comments very seriously and will make every effort to ensure this does not happen again.
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