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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
95%
Recommend This Property

Overall Experience

4.6

based on 628 reviews
95%
Recommend This Property

Ratings Breakdown

628reviews

  • 5 Stars
    431
  • 4 Stars
    150
  • 3 Stars
    21
  • 2 Stars
    18
  • 1 Stars
    8

Girls night out

By

March 29, 2017

club

Great place to take the kids for a Birthday party sleepover.

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Sports Teams

By

March 27, 2017

We stayed last weekend for both my daughters hockey tournament! My one daughter has been playing hockey for 8 years and this is the worst experience we have had for a sports team.
* The staff was not very friendly upon check in, I'd ask a question and was totally ignored while asking.
* The maids gave 3 of our hockey kids age 10 trouble for skipping down the hall and singing at 1 in the afternoon.
* The security was HORRIBLE- started giving kids trouble at 7 for noise in the room not in the hall the rooms.
* The MALE security knocked and went into the room of 11-12 year old girls and threatened them to be quiet to the point of them crying and being scared. First of all no MALE should have been in a hotel room with our girls!!
* The security was just waiting at the end of the halls to listen to hear if they heard any noise, there was no one in the halls and you couldn't hear anything unless you really listened to see if there was noise of laughter in a room!
* We had four of our teams staying at the hotel maybe someone should use common sense and put them all together at one end of the hotel instead of sticking someone with a "Baby" next to us or so the security said, come to find out there wasn't one!
* Gave our 14 year old girls trouble for swimming with no parent, the sign says they have to be 14 and security tried to tell them they had to be 18!! These girls can babysit other kids while swimming but need supervision at a hotel.
* BAD BAD Experience

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Nice place

By

March 26, 2017

club

Hotel staff was fantastic. Rooms are nice. Hotel is close to a few restaurants and stores. Bed was comfy and pillows were great.

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Great room

By

March 26, 2017

Rooms are great, price is too high!! Would like to see prices lowered so I can use this location more for busines.

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Great stay

By

March 24, 2017

platinumelite

Nice hotel to stay at. Location is good. Staff is attentive

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comfortable amazing service all around

By

March 22, 2017

The staff always happy willing to help ,
answered all our questions , our needs were met at every time we asked for help

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Quiet, clean and very handy.

By

March 22, 2017

club

Room was quiet and clean. Hotel was easy to find and access. Complimentary breakfast was good and handy.

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great visit

By

March 20, 2017

platinumelite

The Hliday Inn Express and Suites in Nepean offered everything we needed for a quick escape

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No

By

March 20, 2017

club

Great location, pet friendly, convenient for what we needed. Convenient to shopping, restaurants, and busses.

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good bed good room

By

March 19, 2017

club

satisfying experience and no issues or problems during my stay

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Can't fault in any way

By

March 17, 2017

platinumelite

Whenever I travel to Ottawa I always choose this hotel because of location, i.e. Not in the city centre, proximity to highways and there are plenty of restaurants nearby.

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Comfy bed and attentive front desk

By

March 17, 2017

Customer service was great. Handled my internet connection issue immediately, Clean, comfy bed and will stay here again

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