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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
95%
Recommend This Property

Overall Experience

4.6

based on 711 reviews
95%
Recommend This Property

Ratings Breakdown

711reviews

  • 5 Stars
    488
  • 4 Stars
    171
  • 3 Stars
    22
  • 2 Stars
    20
  • 1 Stars
    10

Good service very presentable appearance

By

July 25, 2017

club

Excellent facilitie, good service. Rooms clean and well appointed.

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Glad we chose this hotel

By

July 22, 2017

The reasonable price, location and free parking and breakfast were the reasons we chose this hotel for a recent four day visit to Ottawa. We were very pleasantly surprised to find a clean, good sized guest room in contemporary decor, with very very comfortable beds and pillows. The bathroom is larger than most in hotels. We found the room extremely quiet. Hotel breakfast had a lot of variety. Eggs were cooked a different way each day we were there, complimented by sausage/bacon. I particularly liked the pancake machine. The hotel is situated in an area with many restaurants, stores and malls nearby. It is outside of downtown Ottawa but getting downtown is not difficult and takes approximately 20 minutes by highway. If in the area again, I would definitely stay at this hotel again.

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Nice room and good breakfast

By

July 19, 2017

Nice and clean hotel. Breakfast was good, had warm selections, just not enough seating for all as it was a busy weekend for sporting events.

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Clean and comfortable

By

July 16, 2017

platinumelite

Clean and comfortable stay. Stay are very friendly and helpful.

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Quality

By

July 16, 2017

The stay wasn't to the regular standard of this hotel chain. No fridge, limited tv channel and the breakfast wasn't anything I ever experienced (cold coffee, eggs cold etc).

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Colonel

By

July 15, 2017

platinumelite

The room was clean,well stocked and the room maid was very friendly and very accommodating to our needs. Breakfast was very similar to other Holiday Inn Express hotels and the breakfast staff was pleasantly and very well trained, it appeared. The only problem we encountered was with the Desk Staff. We stayed three nights. I would suggest that further training be undertaken for staff that fail to remember HOW to be kind and courteous to guests.

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July 2017

By

July 14, 2017

club

Room was clean and furnishings were comfortable staff were courteous and helpful

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Mother of the bride was happy with the hotel choice

By

July 13, 2017

We were in town for our daughter's wedding, and therefore had a "wedding rate". The rooms were very nice and clean and we loved the complementary hot breakfast. (eggs, sausage, ham, yogourt, fruit, coffee etc.).

The bathroom has a nice grab bar to get in and out of the tub, but as someone with balance issues, I wish there was another grab bar in the shower area. It was a little difficult holding on to the one bar while showering.

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Comfortable modern layout

By

July 13, 2017

club

Bedrooms are large and comfortable; great service and good variety for breakfast.

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Excellent despite the undersized bedding!

By

July 12, 2017

club

The front desk staff was very efficient and friendly, the room clean and a good size, the Internet, fast and easy to get connected, the bed comfortable except the bedding was too short for the bed.

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Great Hotel

By

July 12, 2017

The stay was overall good. Unfortunately the AC was making a loud noise and affected my sleep a little bit.

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Friendly staff - well maintained and clean

By

July 10, 2017

We have stayed at this hotel a few times now and the level and quality of service and the facility is consistently good. Easy to recommend. Rooms are a good size, comfortable and always clean. Staff are always friendly and helpful.

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