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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
95%
Recommend This Property

Overall Experience

4.6

based on 686 reviews
95%
Recommend This Property

Ratings Breakdown

686reviews

  • 5 Stars
    469
  • 4 Stars
    168
  • 3 Stars
    21
  • 2 Stars
    19
  • 1 Stars
    9

Enjoyable Stay

By

June 21, 2017

Staff was very accommodating, courteous and helpful. Room was clean and the bed was comfortable. Breakfast was adequate.

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Convienient

By

June 20, 2017

club

Free parking, and breakfast was great. Shopping was in walking distance which is a bonus. Hotel staff were friendly and accommodating. The pool however had some serious chemical imbalance. Overall a good experience besides the pool.

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Very comfortable stay!

By

June 19, 2017

club

My three-night stay was comfortable without encountering any issues, and the included hot breakfast was enjoyable!

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Check out process

By

June 17, 2017

Could have been easier if prepared my receipt earlier. Was rush to airport but still waited on counter to obtain receipt.

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Very nice accommodations bed pillows excellent staff very helpful

By

June 14, 2017

Very nice accommodations bed pillows excellent staff very helpful. Breakfast leave something to be desired limited choices and eggs were horrible

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Comfortable stay

By

June 14, 2017

club

Nice room, welcoming staff...not enough room or food at breakfast (soccer tournament???)

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Overcharged

By

June 14, 2017

Overcharged and uncrefited points. Desk staff took my ihg rewards number, but did not award points.!i opted not to use house services for 4 nights and was not given 500 points/night as posted.

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Great Hotel, Love it!

By

June 13, 2017

club

Been a fan of Hotel Inn Express around the country here in Canada. Standards of service have been very consistent, wish that apply to price too. Found that similar Double Queen Bed room costs 20% more in Nepean Ottawa than Richmond Hill Toronto within the same week, which I feel it is a bit odd. I would expect the other way round.

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Overall satisfied

By

June 12, 2017

Overall satisfied , location central to the things that I wanted to do easy to get to the 417 and the 416 . And plenty of shopping and eating was not too far from the hotel .

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great stay

By

June 12, 2017

club

great stay, could have used a fridge in the room.....

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Great customer service

By

June 09, 2017

Staff very helpful from the management, front desk and to the cleaning staff.

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Bright, clean and very friendly staff

By

June 09, 2017

club

Pleasantly surprised and enjoyed my stay at this hotel.

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