Rated 4.4 out of 5 by 109
Rated 2.0 out of 5.0 by jj_mon For sleep great...for breakfast...don't go!
Again breakfast....I stopped coming at this hotel because of their poor breakfast service. Since the other Holiday Inn that I switched to was full, I decided to give this one another chance. First day, Saturday, breakfast was perfect. I wish that I knew the name of the young lady that was working so hard. Thought that new staff perhaps rectified the issue. Sunday...what a disaster. The young lady was not there and service was back to the way it was before we left. One person seemed to be the same on both days...she didn't do much. The other person on Sunday did even less...looked like management type. Working the breakfast area in high heels and working at a completely slow pace. During the breakfast on Saturday, we constantly saw the young lady who was so good all the time. Her partner we saw once. On Sunday, we hardly saw either staff member. During the 1/2 hour we were there, I think we saw staff twice. There was no hot food at all during our breakfast. We arrived with nothing and waited for 1/2 an hour for something hot...didn't get anything. Cinnamon buns, eggs, meat, potatoes....nothing! Again, staff on Saturday kept the area open till no new people arrived. Staff on Sunday, closed all equipment promptly at 10 AM and closed all doors to the breakfast area even though people were still arriving.
July 7, 2014
Rated 4.0 out of 5.0 by hitechtraveller Nice, clean hotel for business travelers
A great option in Ottawa for leisure and business travellers.
July 3, 2014
Rated 4.0 out of 5.0 by brock university Very personable front desk service
Check in experience was great...very friendly and personable..
July 3, 2014