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Rated 4.4 out of 5 by 248 reviewers.
Rated 1.0 out of 5.0 by Good Price, Terrible Hotel! I booked this hotel a few weeks in advance before we visited some of our relatives in Crystal Lake, IL. Upon arrival, there was a huge line of people waiting to check in with 1 person working the desk. I felt extremely frustrated yet super bad for the person working the desk as she was trying her hardest but it still took forever. After we checked in I thought, "OK, the bad part is over and now time to relax." This was not the case and only the beginning of the nightmare. There was only 1 elevator working for a hotel with 6 floors, it took forever. Next, we went and entered our room and it was the wrong room. I was traveling with my wife and 4 kids and it only had 1 bed. Next, There was some kind of gigantic party going on out in the parking lot for the entire night and kids running up and down the halls at all hours of the night. The rooms were extremely disgusting, out of date, and the tv is something of the size that I would have in my bathroom, with limited channel selection. That's probably why they didn't show any pics of the room when we booked it, only pics of their gym/workout area. The bed was hard as a rock and I did not get a wink of sleep. I woke up the next morning and went down to get a cart to load all of our belongings up and take them out to the vehicle and there weren't any to be found. The guy working the front desk was extremely rude with no customer relations/service. We couldn't get out oif this nightmare any faster then what we did. We were practically sprinting to the car without breakfast. Would not recommend this hotel to anyone. Complete disaster!!!!!! I've been a Platinum IHG Rewards member for years and stayed in thousands of their hotels, this one was definately top 5 worst!!!! July 30, 2015
Rated 2.0 out of 5.0 by Stay Marred by Ice Maker and Elevator My stay at this Holiday Inn Express was marred by a noisy ice maker outside my room. I called the front desk at 11:30 PM and asked that it be attended to. I was told that, "Someone would check it out." It was still making lots of noise in the morning, but little ice. In addition, only one elevator was functioning, causing waits to get to upper floors. This is a large property and having only one elevator was a great inconvenience to me and many other guests. Overall, this stay was one of the less-pleasant experiences I've had at a Holiday Inn Express. July 30, 2015
Rated 5.0 out of 5.0 by excellent!!!!!!!!!!!!!!! Thank you very much. It was a very awesome stay. I had stepped on a nail the day before and to have the ice machine close along w Walmart being so close it just made everything so comfortable while I soaked my foot. The wakeup call was right on time and you just helped me make the most out of my bad situation. The breakfast was wonderful!!!!!!! Thank you and I will be back soon. Thanks Cliff July 29, 2015
Rated 5.0 out of 5.0 by Excellent room cleaniness Room service was excellent, Was able to study and night without disturbance from outside. Breakfast was excellent and so was the comfortable area to eat. Your employees were very friendly and helpful. July 29, 2015
Rated 3.0 out of 5.0 by BYOB (Breakfast) Accomodations were nice, but if you want a hot breakfast, you better bring your own... July 27, 2015
Rated 5.0 out of 5.0 by Terrific Hotel Enjoyed a wonderful stay at the hotel and the staff is AWESOME! The hotel has a very modern with clean and comfortable rooms. The breakfast area was terrific. Close to so many restaurants, this is a great location if you are needing a room in the NW Suburbs of Chicago. But I think that the Staff made this a terrific stay. From the front desk to the housekeeping team to the breakfast hostess....everyone was so kind and friendly. Thanks for a great stay....and I will be back for sure! July 27, 2015
Rated 4.0 out of 5.0 by Best Value in Schaumburg/Palatine Area I wish I had found this hotel years ago, as I come to the Schaumburg/Palatine area a couple times a year. I guess the Hoffman Estates address eluded my searches, but this sits right on the border of Palatine, and is just minutes from Schaumburg. Just a GREAT location. Clean. Friendly staff. The least expensive hotel in the area for a quality experience. Modern furnishings. Very nice room with high end toiletries and good towels. Breakfast selections were excellent. And they had laundry facilities, which were helpful for my extended stay. The Golds Gym is attached and available for guests to use - as is the indoor pool. I was pleasantly surprised - the price made me nervous, but now I know that there are still some great deals out there. Champagne room on a beer budget. I'll be back! July 22, 2015
Rated 5.0 out of 5.0 by Great service, clean and comfortable. Convenient location and excellent value. I would definitely recommend this hotel. July 22, 2015
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