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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
95%
Recommend This Property

Overall Experience

4.7

based on 295 reviews
95%
Recommend This Property

Ratings Breakdown

295reviews

  • 5 Stars
    238
  • 4 Stars
    37
  • 3 Stars
    11
  • 2 Stars
    4
  • 1 Stars
    5

Horrible Stay

By

May 23, 2017

platinumelite

This hotel is unprofessional. I was mistreated by the staff and the front desk caused a big ordeal regarding my identification. Rooms were messy along with the bathrooms. Extremely unpleased with the level of customer satisfaction at this location.

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Great stay

By

May 23, 2017

club

Very clean and very nice staff. Was greeted by the staff upon arriving very friendly and made sure all guestions are answered.

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Clean fresh building

By

May 22, 2017

club

Overall pleasant experience from my arrival to my departure. All the Holiday Inn Express hotels I have stayed in have been clean and well run. This Holiday Inn Express in Palestine, Texas was no exception.

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Best place to stay

By

May 19, 2017

- Nice and clean place
- Excellent staff
- Great costumer service

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Great Place to Stay

By

May 04, 2017

The hotel staff made this hotel an Outstanding place to stay , Clean rooms ,Clean public areas , Clean rest rooms , and a good breakfast in the morning . There are good restaurants just a short walk from this hotel , and it is well lit at night .

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Great shower, comfortable bed

By

April 29, 2017

club

Desk clerk Tasha was so nice and helpful. She really made an impression on me.

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Great service, pillows were terrible

By

April 27, 2017

club

All staff were great. Our light went out in the bathroom and they had if fixed asap. Were very helpful in all aspects.
The pillows on the bed though are terrible. They are king pillows and super soft, mushy.
Honestly, that is my only complaint.
There was a large group at breakfast daily and the staff did a great job keeping up.
Desk staff were always helpful.

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Service

By

April 25, 2017

club

Awakened at 3am by fighting neighbors
Room smelled musty
Sheets felt damp
Room was clean. Staff friendly. Breakfast ok. Got to breakfast at prime time so dining room was full and felt crowded. Out of turkey sausage.

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Great faces up front.

By

April 21, 2017

club

The staff was more than willing to do what they could to meet every need.

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The best Holiday Inn Express I have evet stayed

By

April 21, 2017

club

Everything from updating to cleanliness surpassed by none.

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Great

By

April 11, 2017

club

This was a good room, clean and what was needed for our stay.

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relaxing stay

By

April 03, 2017

club

This was a very welcoming stop after a long days drive. Thank you for the refreshing down time that we needed and the helpful front desk with directions and recommendations in area........The room was comfortable and we slept well.

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