Rated 4.2 out of 5 by 155
Rated 5.0 out of 5.0 by 50469252 Convenient to the Texas Medical Center
Just another great Holiday Inn Express. Convenient location, quiet surroundings, and very clean.
March 16, 2015
Rated 1.0 out of 5.0 by CG0416 ROOM 407 AREA TOO NOISY/MGR RUDE
When making your reservation you are asked any special requests, as always indicate a room please away from elevator and we are honor this request. Not this time was given this room horrible location middle of elevator area, too loud with people and kids running toward this area. Was told no more rooms were available, REALLY when there were people checking in way after us. Bathroom tub water was backed up shower head had a full force and finally 30 minutes before breakfast ended no more food, was told by staff that was all for that morning, WOW.
After several calls & 5 days later finally got a hold of manager (Avila) very rude, basically I should of called reported bathroom REALLY at 11:00 at night what were they going to do couldn't move us - no rooms remember. First he said I can offer you more points then ended up can give you a future stay discount told him no wanted a refund. He just said no so I contacted customer service - per Alberto Ponce de Leon sent me a $30.00 refund - REALLY after I paid 97.11.
Bad management and customer service, who doesn't honor customer satisfaction at 100% like other hotel chains.
Not returning to this hotel - rude manager!
March 12, 2015
Rated 5.0 out of 5.0 by swgolf bed
The bed was one of the most comfortable that I have sleep in at any hotel this year, it was great
March 12, 2015