Rated 4.5 out of 5 by 819
Rated 3.0 out of 5.0 by g'ma2many Garage service needs improvement
The hotel experience was about what we expected (not excellent but adequate and a decent value for a big city hotel) but the garage service needs improvement. We had trouble finding the attendant on our floor and when he appeared he had ear buds in and walked right past me when I attempted to ask him the location of our car. The exit ramps are very tight and it was hard to get the van down the ramp without getting into trouble because they parked cars very near the ramps. We'll likely stay again because our son lives nearby.
August 31, 2015
Rated 3.0 out of 5.0 by Regi2015 Stay experiance
If you have done online booking Pl confirm parking fee
August 25, 2015
Rated 5.0 out of 5.0 by Zakman86 Comfortable room, quiet!
We got in at about 9 pm, and were in bed shortly thereafter. The room was very quiet and the air worked great. Would happily stay here again!
August 24, 2015
Rated 5.0 out of 5.0 by wanderer333 Large rooms and friendly staff
parking is separate from the hotel. attached but run by another company. but able to pay via hotel. However, the parking is several levels and only able to access the hotel through the one entrance. not a big issue really.
Rooms are good size for a downtown hotel. the lobby area is small in comparison to the room. But in my opinion, I don't really hang out in the lobby, I'd much rather have a large room. good restaurants nearby w/in walking distance. someone said the hotel is in the shopping area. also said there's a huge organ inside the Macy's nearby. will have to check this out next visit.
They also have an outdoor rooftop pool. Not sure if they have an indoor pool. did not use the pool, just saw it from my room.
meeting ran late and asked for extended checkout; staff was friendly and helpful.
August 24, 2015
Rated 4.0 out of 5.0 by Niecy928 Centrally located and friendly staff
The hotel was centrally located to many attractions--shopping, sightseeing and restaurants. Parking on-site was a lifesaver as parking on the street and in lots can get costly. Ubers and taxis are plentiful.
The staff was very friendly and helpful about what to do, where to go and how to get there. The room was nicely furnished and comfortable, right down to the bedding. The TV offered a surprisingly nice selection of channels.
While breakfast offered variety, items were not replenished in a timely fashion. Perhaps more staffing would help in that department. Also, I would like to suggest turkey bacon or sausage to go with the eggs, for those who are GF and do not eat pork or beef. I have seen this item at other IHG Rewards Club locations....or maybe that was one of the items not replenished at the time of my presence (?)...wishful thinking.
Overall, I enjoyed my stay and will certainly choose this location again when I return to Philly..
August 23, 2015
Rated 5.0 out of 5.0 by forwho2c1 Great staff
Friendly staff always available to help. Premises are clean and functional. One remark, the mattresses would need some replacement or flipping since you "cave" in the middle of it...Other than that, nothing else.
Nice city to visit.
August 22, 2015
Rated 5.0 out of 5.0 by goldy10 Home away from Home
I recently visited Holiday Inn Express in August. I was immediately greeted with a Welcome along with a smile making me feel right at home. My check in was a smooth transition and it was very nice to be recognized as a IHG rewards club member.
I like how I was treated like family and not a number of people checking in for the day to make money.
Every interaction with staff was nice with a hello, how are you doing?Its nice to be in a place where people care and are willing to assist you.
My room was excellent and I had a nice and peaceful sleep. The bed and pillows were soft and firm just the way I like, nice bathroom, hot water, and breakfast was great!
I had a nice relaxing day and I thank Holiday Inn Express -Midtown for that!
August 21, 2015