Rated 4.6 out of 5 by 189
Rated 5.0 out of 5.0 by Cruiseher Friendly service and close to ballpark.
This is a very nice property close to the baseball park, airport and restaurants. The staff is very helpful and friendly. I would highly recommend this property.
April 18, 2015
Rated 5.0 out of 5.0 by probity Great choice for downtown
I was greeted by name as soon as I walked in the front door to check in. The staff was very courteous, willing to assist when needed. Very clean hotel property, room was well kept. Bed was a bit firm for my taste but it was in great condition and I would still stay there again without any hesitation. The property was well within walking distance to convention center but far enough away to be a bit quieter. The parking seemed secure and safe. I would definitely recommend this property without hesitation.
April 13, 2015
Rated 5.0 out of 5.0 by alexbust Great Hotel and staff
Great experience every time I stay there. The staff is very efficient and friendly.
April 13, 2015
Rated 5.0 out of 5.0 by jaksr five star experience
another 5 star experience
the location is perfect to downtown entertainment area
April 12, 2015
Rated 5.0 out of 5.0 by Kamaoleman Registration
WOW! That sums it up but I will continue! We checked in on April 6. Stayed two nights. Everything was great but what told me that I was at a hotel that appreciated our patronage was upon check in. Dayneisha was on duty and she greeted us with a very high degree of professionalism. Acknowledged our IHG status and said thank you for being a member. She had a radiant smile and good nature attitude toward us. Offered suggestions for activities and dining. She made us feel special. Thank you Dayneisha and thank you Holiday Inn for a job well done!
April 8, 2015
Rated 4.0 out of 5.0 by jaru Quality property god location
Overall statisfied with this location. Are was decent enough. Good central location to getting around. Fairly quiet but some construction going on across street at time of stay
April 5, 2015
Rated 4.0 out of 5.0 by Mike/PJ from GA Good Location, Friendly & Courteous Staff
Stayed at this HIE on the tail-end of a family visit to AZ. The hotel is nearby to expressways and restaurants; there's a mall within a five-minute walk hosting various stores and eateries.
Although there is construction going on throughout the area, it was only heard during daylight hours, not an inconvenience in our case.
Our first evening was somewhat tenuous as there was a festival going on down the street and the music (mostly base) could be heard but only up until 10:00 p.m........after that, it was quiet; not the hotel's fault by any stretch.
The next morning we left early for a hot air balloon ride in the local area and returned to the hotel around 10:30 a.m., we wanted to get some rest before continuing our day.
Unfortunately, rest was impossible as their cleaning person was constantly banging doors as she entered/exited each room during her rounds. We had place the do not disturb or something similar sign on our door but it was obvious she was either oblivious to it or disregarded it entirely.
Failing to be able to rest, we simply got freshened up and left to continue our day stopping at the front counter to place our complaint of course; I believe the appropriate action was taken as we barely heard any noise the following three mornings. We fully appreciate the efforts of the staff to take action.
The staff was always courteous, helpful and greeted us and everyone as they entered and left the lobby. They seemed to care about their customers and tried their best to ensure our stay was comfortable and enjoyable - great job!
The hotel was clean, the rooms spacious, clean and well appointed for our needs. The location was perfect for our stay and needs and we'd stay there again should our travels take us to Phoenix. There's a nice pool and jacuzzi outside and their security systems and enclosures made us feel comfortable during our entire stay.
Would we recommend this HIE to friends/relatives......yes!
April 5, 2015
Rated 4.0 out of 5.0 by MoragF Convenient to Downtown Phoenix
The hotel is convenient and the room nice but the pool is small and breakfast was very crowded.
April 3, 2015