Rated 4.4 out of 5 by 342
Rated 4.0 out of 5.0 Need to renovate
The room was clean and the staff was friendly, but the place looks tired.
April 22, 2015
Rated 4.0 out of 5.0 by Swabbie111 Comfortable bed and friendly staff but dirty bathroom floor. i;e urine spo
Over all it was a nice comfortable stay. The staff was very friendly and knowledgeable..
April 21, 2015
Rated 3.0 out of 5.0 by Brownie101 Customer Service
Not terrible impressed with this Holiday Inn Express Phoenix Air Port
April 21, 2015
Rated 3.0 out of 5.0 by Holm15 Not A Dream!
Great breakfast variety, comfortable bed, helpful shuttle driver overshadowed by ugly dusty carpet, dreadfully over seasoned food delivered, unattractive area & room view.
April 18, 2015
Rated 4.0 out of 5.0 by dud22 Great Room
We arrived jet lagged but had a good comfortable night, breakfast buffet was good and set us up for the day, the shuttle driver was great and very helpful taking us to the car rental site.
April 17, 2015
Rated 5.0 out of 5.0 by RobOxnard We were made to feel welcome
We enjoyed our stay immensely. We came in late after 9:30pm on a Saturday evening. We were checked in right away. Since we had not eaten dinner yet we asked if there was a restaurant located nearby. It turns out there was a Waffle House restaurant located a few feet from the hotel. Our stay was restful and peaceful. We had a problem in the room with a leaky faucet. We called the front desk and within 10 minutes a maintenance person was sent to provide a temporary fix to the leak until it could be permanently fixed after we checked out the next day.
We appreciated the attentiveness and service provided by the staff during our stay
April 15, 2015
Rated 4.0 out of 5.0 by Roadwarrior35 Accommodating staff
They were friendly and the service was quick. We only stayed because we didn't make it to our final destination but the beds were comfortable and they provided toiletries to help with the unexpected stay. Would definitely stay here again.
April 14, 2015
Rated 1.0 out of 5.0 by sjthomas999 IF YOU WANT GOOD SERVICE, GO SOMEWHERE ELSE
When we arrived, reservations were wrong, rep refused to help with booking site so we ended up staying an extra day.
Next day, we place a “do not disturb” placard on the door and leave to run errands. When we return, the room has been cleaned and all of our personal belongings are gone: toiletries, food, drinks, phone chargers, etc. We go to lobby only to be told that housekeeping is locked and there is nothing that they can do and take our info down for the manager.
Come Monday, no call, no email, no contact. We contact manager who tells us that housekeeping didn't report anything in the room, pretty much calls us a liar and then tries to talk us into another stay. We are out money and our belongings. You can't make this stuff up. WORST SERVICE EVER EXPERIENCED ANYWHERE.
April 14, 2015