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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
72%
Recommend This Property

Overall Experience

4

based on 200 reviews
72%
Recommend This Property

Ratings Breakdown

200reviews

  • 5 Stars
    116
  • 4 Stars
    34
  • 3 Stars
    11
  • 2 Stars
    14
  • 1 Stars
    25

Consistently unclean

By

April 26, 2017

This hotel is consistently unclean. Will not stay here any more.

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Unclean

By

April 26, 2017

We've stayed at this hotel numerous times and it is consistently unclean...mats in tubs floating up, clogged drains, hairs all over towels. I was also charged when I reserved the room with points. I spoke with the manager who said she refunded the charges and that it was done from the corporate level when I called and made the reservations. I call to be sure that the room tonight wouldn't be dirty like the one last week (spoke with the manager) and was told it would be fine. It was not. Glue from the mat inthe tube as well as water in the ice bucket and a clogged drain. I will not be staying here again. The room should have been checked when I called. There was an attempt to clean room after requesting but that did not help. These points definitely do NOT make THIS Holiday Inn Express worth it. My family and I come through Pine Bluff a lot but we will choose a different hotel.

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Comfortable bed

By

April 25, 2017

club

Breakfast was okay staff was nice parking was good some of staff spends a lot of time with personal phone call and has boyfriends hanging out at hotel with them while working the pool was not opened and the fitness center is very out dated

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The stay was ok

By

April 24, 2017

We were in town for my friend's wedding. The location of the hotel was good. Not too far from the location of the wedding and reception. The bed was comfortable and the room was clean. My biggest complaint was the air conditioning. It didn't seem to cool the room well enough. The lady at the front desk was kind enough to find us a fan but the room was still hot. Had the air conditioning been working properly I would have given the hotel a much better rating.

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Helpful Staff and Outstanding breakfast

By

April 22, 2017

platinumelite

Staff was very friendly and helpful. Had problem operating tv remote called front desk and in a short time someone was there to instruct me on the use of the remote. Breakfast was delicious and had many choices to select from.

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Great service, ample space!

By

April 21, 2017

club

I've always enjoyed the Holiday Inn, and will continue to seek them out, when travelling!

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Great stay

By

April 17, 2017

club

Very comfortable. Great staff. Like the green option for housekeeping.

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Super Impressed

By

April 17, 2017

I really like staying here. You could say that it is my home away from home. But home isn’t this nice!

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Great Value

By

April 17, 2017

I saw the good reviews online and thought I would stay here. The good reviews were right. Hotel is perfect!

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poor service unclean rooms

By

April 07, 2017

club

the hotel staff was slow the hotel was loud hard to sleep was told by staff that since I MADE RESERVATIONS on line they could not do anything to help what good is IHG REWARDS CLUB?

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Great Breakfast And Lovely Staff

By

April 04, 2017

Everyone said the breakfast was great, and they were right! I will definitely stay here again. The staff is friendly too.

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Enjoyed My Stay

By

April 04, 2017

The hotel has the perfect location for everything I want to see and do. I also love the awesome breakfast!

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