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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
96%
Recommend This Property

Overall Experience

4.7

based on 855 reviews
96%
Recommend This Property

Ratings Breakdown

855reviews

  • 5 Stars
    648
  • 4 Stars
    154
  • 3 Stars
    29
  • 2 Stars
    13
  • 1 Stars
    11

Great place to stay

By

July 20, 2017

club

We come to Pittsburgh once or twice a year to see the pirates. We are from Utopia, Texas and are big pirate fans. This hotel is very convenient to the ballpark. The hotel offers a free shuttle to and from the games which makes it very easy as you don't have to drive downtown and fight the traffic and pay rediculous parking fees.
The staff is very accomodating and friendly. Everything you need is close by including the airport which is only 20 minutes away. We have stayed here many times before and will continue to do so.
Thanks Holiday Inn Pittsburgh West Greentree

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Wonderful Weekend

By

July 20, 2017

club

I had a very enjoyable weekend stay in Pittsburgh at the Holiday Inn Express Green Tree. I chose this hotel because it was close to downtown, had a free shuttle to downtown attractions, and had numerous positive reviews. It was also less expensive than the hotels that were right downtown. I was not disappointed!!! The room was cleaned well and had a comfortable king size bed with soft and firm pillows. The bathroom was also very clean with a walk-in shower. There was a nice refrigerator and microwave. The TV worked well. I enjoyed using the fitness center at night and in the morning. At breakfast, there was a good selection of hot and cold choices. I especially liked the whole wheat bread and the greek yogurt. The scrambled eggs were better than the cheese omelets. I don't think the cheese was cooked all the way on the omelets. The free shuttle downtown was fantastic!! It took me to the inclines the first morning and the science center the next morning. I had no trouble calling the hotel at the end of the night to have the shuttle come pick me up. All of the staff was very friendly and polite!! There was a good mixture of people traveling for business and families with kids. I was traveling alone, but I felt very safe. There is a school across the street. There were also ball fields behind the school where lots of kids were playing baseball on a Friday night with their families. There is a Giant Eagle at the end of the hotel parking lot and a Olive Garden, Boston Market, Einstein Bros, and Starbucks just down the street. I would highly recommend this hotel to anyone traveling to the Pittsburgh area!!

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Great customer service

By

July 20, 2017

club

My experience at this location and with Eva was wonderful. We booked the same hotel for our stay a week later because of this.

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Great breakfast

By

July 20, 2017

club

Continental breakfast is great. Rooms was clean. Staff very friendly. Pool area could use some attention, large black bugs walking in bottom of pool and chlorine level was too high.

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Great Deal

By

July 19, 2017

club

Customer Service was top notch, the pool was great, breakfast delicious, close to all the best activities Pitt has to offer. I noticed this was the nicest and newest building at the most affordable rates for Holiday Inn Express! We will definitely be retuning to this location when in Pittsburgh again! Kennywood Amusement park was a lot of fun too.

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Everything was nice

By

July 18, 2017

First stay at GreenTree. Everyone from the front desk, to housekeeping to breakfast crew was awesome! Keep up the good work!

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Great Staff! Very clean.

By

July 17, 2017

From the moment we met Kimberly at check-in she was amazing. Above and beyond. She offered us advice on where to go and what to eat. Great suggestions on Mount Washington. Hotel was clean and comfortable.
Only drawback was the pool was closed for maintenance for the day we were there. But we found other stuff to do in the area. Definitely stay here again.

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The greatest strength of the property is the staff.

By

July 14, 2017

platinumelite

Again, we could not have been more satisfied with the staff at this property. Rob, Greg, Kim, and everyone else we encountered did the HIX Green Tree/Pittsburgh proud. My wife is going to recommend the hotel to a friend who travels to Pittsburgh frequently for sporting events.
I stay in HIX properties in Mississippi, Virginia, Atlanta, and Maryland regularly. The HIX Green Tree/Pittsburgh featured the best hotel staff I have ever encountered. And the shuttle service was outstanding, especially given the challenges faced by out-of-town visitors of driving and parking in downtown Pittsburgh.
Stayed our first night in the area at a different HIX. Got right out of there and switched to HIX Green Tree/Pittsburgh; best move we could have made!!!

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Excellent stay

By

July 13, 2017

club

There was nothing to complain about! Breakfast was awesome! Beds were comfortable! Rooms were clean!

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ABSOLUTELY WONDERFUL!!

By

July 12, 2017

Our stay was perfect!! Room was wonderful! Young man working in the dining area while we were having breakfast made me tired just watching him...very personable as well. I'd hire him in a heartbeat. Fitness center was great! We also used the shuttle to go downtown. Driver was extremely helpful. When ready to return, all we had to do was call and give our location, and they picked us up within minutes!! EXCELLENT hotel, FANTASTIC shuttle service, WONDERFUL staff, AND a low price! I could go on and on...We could not be more pleased and will definitely stay at this hotel whenever we are in Pittsburgh! This was our first stay at a Holiday Inn Express, and it certainly won't be our last!

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Great service

By

July 12, 2017

club

One of the best Holiday Inn Express hotels I've stayed at, and I like them all very much. Food excellent as always, and staff was very helpful to someone from out of town. Very pleased to find the shuttle to take us to the ballpark.

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Wonderful, friendly staff and a comfortable room

By

July 11, 2017

club

Our stay at the PA West HI Express was an overall enjoyable stay! I can't say enough about how friendly and helpful all the staff were - from the persons at the front desk (both morning and evening shifts), to the housekeeper on our floor and the breakfast staff!
Our room was clean and comfortable. The drapes kept the room dark for sleeping, which was perfect since our room faced the morning sun.
The only problem I had was that the outlets near the bed didn't have power when the wall switch was turned off, so my phone and tablet didn't charge overnight. I moved them across the room the next night.

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