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Rated 4.3 out of 5 by 341 reviewers.
Rated 5.0 out of 5.0 by Overall a great hotel experience! The first time I arrived at this hotel was a complete surprise because I had been expecting so much less. I didn't expect the beds to be so comfortable and the rooms so modern. I didn't expect to find a working microwave and coffee station in my room. I was expecting just a bed and plumbing, for the most part. Instead it was a relaxing, comforting, and fairly luxurious hotel experience that was a little more refined. The complimentary breakfast was another amazing perk along with the fitness center and business center because I don't get internet on my low budget phone. If you enjoy swimming, their pool is another nice feature to take advantage of. The only negatives I experienced with this particular hotel was on a previous stay where I had to split rooms with someone else... The hotel staff that night was just one woman who was polite, but ended up giving myself and the other person the wrong keys to our rooms. The other person I showed up with was staying for only one night and I was staying for two nights, so when the first night was over, hotel staff knocked on my door while I was getting out of the shower and informed me that my room was supposed to have been checked out of. I understand that the woman who checked us in was noticeably busy with unexpected phone calls that she absolutely had to take, but she should have understood that I was staying for two nights and to have provided me with the correct key. She was, however, very polite and otherwise efficient so I don't expect any other genuine problems to arise. The hotel is in a decent location for a short walk into the city and the features of the hotel are superb for the price. April 15, 2015
Rated 4.0 out of 5.0 by Nice Place to Stay in Pittsburgh I always enjoy my stays in this hotel. South Side is a fun area and the hotel is just across the bridge to downtown so the location is perfect. The hotel is attractive and clean. There is a fee for parking ($14/night). April 15, 2015
Rated 4.0 out of 5.0 by Good stay In had trouble sleeping but not a hotel issue. Room, staff, breakfast, cleanliness and convenience and shuttle bus very good. I would stay at this hotel again. April 14, 2015
Rated 2.0 out of 5.0 by Clean room The room was clean, quiet, nice and dark. The hotel is walking distance from downtown. April 14, 2015
Rated 4.0 out of 5.0 by value I think the cost of the hotel was a little on the pricey side. We ended up choosing this hotel regardless of the high price because we wanted someplace that was close to the concert and didn't have to drive. It was also very disappointing to have to pay for parking in addition to the cost of the hotel. Aside from the price the hotel was very nice and so was the staff. The shuttle service was also very nice to have. We used it a few different times during our stay. April 11, 2015
Rated 4.0 out of 5.0 by great location The location was great, and the staff was excellent April 10, 2015
Rated 5.0 out of 5.0 our first time in pittsburgh my husband and I came to Pittsburgh for the first time just for an over night get away. we made a great choice by staying at this holiday inn express. it was so beautiful when we walked in we knew that our room was bound to be great. and it definitely was! when we return to Pittsburgh we will definitely be staying at this hotel again. April 9, 2015
Rated 1.0 out of 5.0 by apathetic staff Staff must be instructed to ask "what brings you to Pittsburgh?". They do it with no level of sincerity, so the question should be eliminated from their script. When I asked about lack of hot water, I was advised they were aware and working on it. No apology or even hint they may care or be concerned. Checked out without showering! Breakfast very forgettable. This was my last stay at this hotel. April 8, 2015
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