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Rated 4.2 out of 5 by 90 reviewers.
Rated 5.0 out of 5.0 by Great Value Perfect stay, disappointed that the lounge across the parking lot was closed, but it had nothing to do with the hotel. July 8, 2014
Rated 5.0 out of 5.0 by great service Nice new hotel with very friendly staff and great breakfast. Would stay there again. July 8, 2014
Rated 5.0 out of 5.0 by Close to airport Very comfortable hotel with great service. My room was very clean and everything worked as it should. My room was quiet and I was able to sleep soundly. I would stay here again. The 24 hour shuttle service to the airport was very convenient and easy to use. July 7, 2014
Rated 2.0 out of 5.0 by Not so great I travel a lot for business and this hotel really isn't up to par. It takes about 5-10 minutes for the hot water to start coming out. The air conditoning worked when it wanted to. The main reason for the low rating is because the morning person at the front desk is not friendly at all. She was asleep every morning in the office and when you woke her up she would snap at you. Upon check out I had an early flight and left around 4:00 AM. I brought my room key to the front desk and woke her up which apparently wasn't a good idea. In my line of work customer service is EVERYTHING no matter what time of the day it is. July 7, 2014
Rated 5.0 out of 5.0 HEADING HOME This was our last place to stay before heading back home to Houston. Overall, very nice place to stay and outstanding service staff. We would stay there again! Fresh complimentary popcorn and cookies and ice water!! Shuttle service to the airport on demand, outstanding breakfast. Although the exterior could use some landscaping detail and attention, the interior is clean, well organized and the room we stayed in was spotless. The front desk staff is world-class. The Business Center computer was not working so they let us use the manager's office computer to check the status of our flight to New York. This is really exceptional service! The problem with this hotel is not the hotel, it is the location of the property. Although it is only a mile from the airport which is a huge plus, there are no restaurants, gas stations or other retail anywhere close to the hotel. The access road from I-81 has been under reconstruction for a very long time and the end is nowhere in sight. We ended up at a Burger King for dinner about four miles away (8-mile round trip) June 30, 2014
Rated 5.0 out of 5.0 by Great Help From The Front Desk / Daytime Manager We have stayed there on numerous occasions. The one common thread is a person name "Judy", the front desk or daytime manager. She is awesome and has helped us in so many ways. She is an out standing employee. We hope you are compensating her well because if you don't, you'll eventually lose one of the things that makes that facility worth staying at! - Enough said ... hope you get the message. June 29, 2014
Rated 3.0 out of 5.0 by Remote Control The rooms have always been clean when I stay in Scranton, This is the first time I have stayed that I did not have a remote for the TV...but I managed without it without complaining June 28, 2014
Rated 2.0 out of 5.0 by Hotel needs a face lift Compared to other stays at Holiday Inn Express, this hotel was a disappointment. The carpets in the room and in front of the elevator needed cleaning. The elevator looked dirty because adhesive residues from prior postings were not removed. Breakfast area furniture was mismatched. Paper notices scotch -taped to front door regarding muddy shoes and unauthorized parking. No landscaping at all in back of the hotel. We had to change the room because the door would no lock. June 27, 2014
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