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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
86%
Recommend This Property

Overall Experience

4.4

based on 426 reviews
86%
Recommend This Property

Ratings Breakdown

426reviews

  • 5 Stars
    275
  • 4 Stars
    85
  • 3 Stars
    27
  • 2 Stars
    21
  • 1 Stars
    18

Outstanding Customer Service

By

March 24, 2017

platinumelite

What could have been a rotten experience was saved by an attentive front desk attendant. While we were driving to Plano, I received a call from Jared, the front desk worker at the hotel. The hotel was oversold, and the type of room we had requested (2 queen beds) was not available. I was afraid that would mean we would have to find a new place to stay, but instead, they put us in a room with one king bed and two roll away beds for our teenage boys. Jared had pre-stocked the room for us with snacks and drinks. The room was OK, but the boys had trouble sleeping on the crummy mattresses on the rollaways. We mentioned it to Jared the second evening, hoping to get a different mattress for the rollaway, but Jared went above

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short getaway

By

March 23, 2017

club

Hotel stay was very nice and comfortable. great location if you are visiting for a weekend

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Pocket friendly for express stays

By

March 21, 2017

club

Everything about it, we 4 had planned for a road trip from east to west coast and holiday inn was soo friendly both and budget and service wise.

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Uncomfortable stay

By

March 21, 2017

It was not very clean and I did not enjoy my stay.

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Front desk

By

March 19, 2017

this hotel is clean.the check in was so fast.i could nt open my door and i called the front desk.they send somone right away to help.keep up the great work.you are awesome

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HIE N Plano

By

March 17, 2017

platinumelite

A lovely property that has been well maintained. Some small but important updates need to be made to ensure USB connections in the rooms work, but overall a pleasurable experience.

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Plano is Great

By

March 15, 2017

club

Great quality of building, room, and grounds. Classy and comfortable. Our rate was a special daily price that was very affordable.

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Convenient location

By

March 14, 2017

We only stayed for one night but the experience was great. The room was large and clean and very comfortable. Slept well. Front desk staff was friendly and helpful (saved me from a bad corkscrew experience)!! The breakfast offered a wide variety of well prepared foods that were quite tasty!! We will be back in 2 weeks!!!

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Great Value

By

March 13, 2017

club

Only complaint was the bathroom ceiling was peeling from the humidity.

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Great free breakfast and comfortable room

By

March 08, 2017

Very friendly staff, and we were upgraded a room level to King oversize suite.
The room was very comfortable with king bed, couch, chair , desk, bench, microwave, small refrigerator, coffee pot, bar sink. Big screen TV.
Breakfast was very nice. It offered scrambled eggs, pancakes, biscuits and gravy, cereal, bagels, toast, muffins, sausage, oj, coffee, etc
We were able to get a late check out as our flight wasn't until 4:15pm. No problem.

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Friendly Staff

By

March 05, 2017

Staff was excellent. Room was comfortable.and coffee was hot in the morning.

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Convenient

By

March 03, 2017

platinumelite

Close to business venue, room was quiet though dated and breakfast bar had many options available.

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