Rated 3.6 out of 5 by 109
Rated 2.0 out of 5.0 by jlahners Not a great HIExpress
Full disclosure: this HIExpress was undergoing a complete renovation while we stayed, so some of the complaints and challenges I had could be related to that.
The hotel, overall, was well located near St. Louis - only about a 15-20 minute drive. There isn't much around the hotel - a couple fast food joints, but really no food options nearby. It was a nice, quiet stay. As with all HIExpress', breakfast was included and was the same as pretty much everywhere else.
Obviously, due to the renovations the hotel was a bit of a mess. They had boxes of materials all over the front entry way and there was dust and dirt everywhere from the workers. No big deal - I assume that it will all be cleaned up within the next few weeks when their reno is completed.
Unfortunately we found ants on the bathroom counter. We informed the front desk and they indicated they had no rooms to move us to and that they would clean the next day. We basically had to not use the bathroom counter the remainder of our stay. The front desk evening staff seemed either unwilling or unable to provide any more immediate help at all. Likewise when I asked about the status of the cleaning the next evening, the staff seemed to have no clue whether anything had been done.
Additionally the pool appeared to be closed throughout our stay - they had a bag over some object on the side of the pool. When I asked the front desk, they indicated it was open. Unfortunately when I went to actually use it, they closed it for maintenance! Maybe that was just bad timing but it didn't sit well with the kids. Another point on the pool - it's location was really strange. It was located right next to the breakfast area and in full view of the breakfast area and front desk. A little more privacy from the people sitting and eating breakfast would be nice!
March 26, 2015
Rated 1.0 out of 5.0 by fergy1366 Horrible place
Did not know the place was being remodeled. Skids and garbage in the middle of the lobby and outside. Do not stay here. Paint drips and dust all over the hotel in the hallways and rooms.
March 25, 2015
Rated 1.0 out of 5.0 by hurleyb Avoid at All Costs
I would not recommend visiting this hotel until the construction and remodeling are complete. While businesses sometimes have no choice but to stay open during construction, there is no excuse for a guest room being dirty. The rest of the hotel was also filthy -- I was honestly surprised that a major name hotel chain would allow such conditions.
March 24, 2015
Rated 3.0 out of 5.0 by donIHG48 DLW Pontoon
As mentioned earlier, this hotel is under renovation and should be closed until it is complete. I read a couple of reviews and it was stated that it was under renovation but did not expect it to look like an unkempt construction site. There was wall board dust in the carpets....the makeover of the rooms was a pretty poor attempt....the colors in the room were pretty shocking to my taste. The conditions were so poor that it made me feel like I was staying in a dodgy foreign hotel. Not a nice image for HI-Express. Close it, finish the job and make a positive versus negative impression.
March 13, 2015
Rated 2.0 out of 5.0 by RayP50 Room review
This hotel did not live up to the Holiday Inn brand I am use to. It was under construction but we not made aware of this during booking. My room was dusty. The rug was filthy and walls were poorly painted. Worst holiday inn I've ever stayed at. Management should have completed remodeling before moving to another floor. Kudos to the staff for doing a good job given the circumstances. Doubtful I'll be back anytime soon.
March 9, 2015
Rated 3.0 out of 5.0 by Pedrobeattusa no conference room at that time
the hotal was under consturction and i didnt know until i got there, the conference room was not avalable at that time, such a thing was a priority to me.
March 9, 2015
Rated 1.0 out of 5.0 by Paul from Pa Avoid this hotel
Hotel is filthy. My reserved King Suite did not have a couch, lounge chair or foot rest. Cheap furniture falling apart. Did not accept the room. Changed room to the children's suite but basic same condition as the first. Light fixture on the wall hanging at a precarious angle, carpet is dirty and coming up from the floor, bathroom toilet stained and the sheets were wrinkled in the manner you see when you get out of bed in the morning. Not sure if they had been changed from the previous guest but it sure did not look to be so. Do to my late arrival after midnight, I was too tired to go looking for a new hotel but I did check out in the morning and went to a new Holiday Inn a few miles away to spend the rest of the week.
March 9, 2015
Rated 2.0 out of 5.0 by DaveG1 Too much money for a half constructed room
I commend the hotel for remodeling however do not rent out rooms that are not completed, especially for full price.
Walls were half painted, toilet wouldn't flush properly, bath tub plugged, have runs all night without shutting off, toilet paper holder fell off rack. Furniture was not in place and carpeting was ripped up. Not a good experience.
March 8, 2015