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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
80%
Recommend This Property

Overall Experience

3.9

based on 748 reviews
80%
Recommend This Property

Ratings Breakdown

748reviews

  • 5 Stars
    306
  • 4 Stars
    235
  • 3 Stars
    95
  • 2 Stars
    62
  • 1 Stars
    50

Great stay

By

March 28, 2017

club

Very good all round service, very comfortable bed and a lovely breakfast in the morning.

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good location

By

March 21, 2017

club

Good location, handy breakfast. Had a great time, extra pillows and towels.

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Good all round service which exceeded expectations.

By

March 21, 2017

Fantastic welcome by check in staff who acted in a most professional way. There were no bad points about this hotel and would certainly return.

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Stay

By

March 20, 2017

club

Not enough storage for more than a couple of nights. The staff were helpful and courteous

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It does what it says on the tin

By

March 19, 2017

club

Very good value, very comfortable, clean and tidy.. but very noisy at night from other guests

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clean room and friendly staff

By

March 19, 2017

Really friendly staff and rooms were clean and quiet.

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Excellent Staff

By

March 18, 2017

club

We stayed at the hotel at the end of a stressful evening visiting a very unwell relative in hospital. We arrived late but were greeted by friendly, helpful staff and were able to relax in the bar before a comfortable nights sleep.

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Relaxed

By

March 15, 2017

platinumelite

Nice relaxed weekend in Poole thanks and a nice clean comfortable room for the stay

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Very satisfied with our stay

By

March 10, 2017

club

Spotlessly clean everywhere, staff very helpful and caring, temperature just right for February throughout the hotel. A very comfortable stay. Internet provision fine.Would definitely use again. One small quibble - breakfast was a bit Spartan.

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Good service

By

March 10, 2017

platinumelite

I usually use HE for business but this time a short family break. We were very happy with our stay.
Rooms were clean, great service, excellent breakfast, nice to switch off and relax. would highly recommend

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Lovely stay

By

March 09, 2017

club

Have stayed at this property in Poole, at least half a dozen times, always look forward to it , one of the best run hotels in Dorset.

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Spacious room and good breakfast choice

By

March 09, 2017

club

We were greeted by pleasant helpful staff. The room was spacious and clean. The breakfast included a choice of three hot food items as well as basic continental items and fruit. The double bed could be improved by being larger as it was on the small side and a touch too hard for my husband of 6ft 3ins with a bad back. Overall a pleasant stay.

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