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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
96%
Recommend This Property

Overall Experience

4.6

based on 256 reviews
96%
Recommend This Property

Ratings Breakdown

256reviews

  • 5 Stars
    190
  • 4 Stars
    47
  • 3 Stars
    12
  • 2 Stars
    6
  • 1 Stars
    1

Nice clean hotel but amenities lacking

By

May 25, 2017

I am spending a few weeks a quarter in Port Arthur for work and as a HI Spire member have chosen this hotel to stay as it is newer and cleaner than the other choice. Sadly this is the second two week stay I have experienced where the workout room was not being maintained in a usable condition for the entire duration of my stay. My requests to be compensated or at least contacted by the manager to discuss were not met. It is disappointing performance from a brand that I trust and have nothing but positive experience with in my 200 plus nights per year living at a Holiday Inn somewhere.

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Surprised no discount for being member

By

May 23, 2017

club

Thought we would have been discounted by being a member

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Great Plate in Port Arthur Area

By

May 22, 2017

Good if you come to PA for business. Dont know other reason you would come to PA. The hotel is nice, new, clean, quiet and conveniently located next to a Target and 10 minutes from the refineries.

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Stay for a wedding.

By

May 15, 2017

club

Beds were comfortable. Maid service not so great. Breakfast attendant was missing when we arrived at cafe. Wanted oatmeal but there wasn't any hot water. Had to wait for attendant to fill container then wait for it to heat. Finally after I had decided to have something else. She brought the oatmeal which was more than 10 minutes.

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comfortable bed

By

May 10, 2017

platinumelite

Clean rooms. Comfortable bed. Nice breakfast. Need to offer a snack

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New hotel

By

May 09, 2017

I was happy to see the new hotel, very convenient to several restaurants.

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Awesome personal

By

May 08, 2017

platinumelite

The hotel personal are overly friendly and treat you like family.

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It's pretty average for business travelers.

By

May 07, 2017

club

A bit average. Even sub-par for service. Breakfast was no better than fair. Real lack of healthy choices. Also, and this is a big one, NO airport shuttle.

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Good stay

By

May 06, 2017

club

Good stay and nice rooms. Breakfast options are the same each morning. It pretty good variety

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Port Arthur

By

May 03, 2017

Comfortable hotel and the staff were very acomadating. The room was neat and clean. The bed Joe vet was quite hard but the pillows were perfect. The bath towels were not soft

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Clean, safe, and well organized

By

May 01, 2017

club

I've stayed at this property quite frequently while traveling for business. Every time I'm met with friendly staff and a clean, well-decorated common area as well as room. I've never had any noise troubles, and the surrounding area has plenty of restaurants from which to choose. I always feel very comfortable and secure while staying at this property.

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great service and comfortable bed

By

April 29, 2017

Great service at Hotel. Location was perfect for work situation. Will put the good word out to all other employee's in company. will continue to stay at other locations in USA. Plan on keeping this location for future
stay's in the area.

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