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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
90%
Recommend This Property

Overall Experience

4.4

based on 655 reviews
90%
Recommend This Property

Ratings Breakdown

655reviews

  • 5 Stars
    454
  • 4 Stars
    111
  • 3 Stars
    41
  • 2 Stars
    26
  • 1 Stars
    23

Rude Staff

By

November 21, 2017

First, the staff at check-in (3-11) was great.
Then, the group of people started drinking at the rear entrance and returning to their room all evening to get more alcohol.
At 3:30 am I had had enough of the outdoor drunkenness as this group was now playing soccer in the parking lot.
I went to the desk and reported them to Jennifer who just looked at me like I was bothering her. She didn't even acknowledge my complaint. I went back a short time later and she became very RUDE.
At 4:30 am I packed and left the hotel.
I called Monday 3 times and asked to speak to a manager and was told she was busy. I left my name and number.
I have yet to receive a call back from a manager.
Being a Platinum member for over 10 years I have NEVER been treated so poorly by any staff at an IHG hotel.
Again, the 3-11 staff was great and should be the example for other hotel staff.
I will NEVER stay at this H.I. Express again.

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