 Guest Reviews
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88%
Recommend This Property
Overall Experience 4.4
88%
Recommend This Property
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Overcharged immensely
ByNina
July 30, 2022
Completely disappointed! Utterly enraged and disgusted. I won't ever be back.
Great service, sofa bed wasn't comfortable. But thebed was. ded
Byvickycody
July 30, 2022
The staff was great. Room and bathroom was clean but the sofa bed mattress was poor quality. Not to the standard of a holiday inn express. Needs a better mattress on the pull out bed. I'd even go as far as using a trundle bed instead.
Clean room but no clean towels
ByCleanTowelsPlease
July 26, 2022
The hotel had run out of clean towels to provide their guests and when we requested for fresh towels we were given damp and dirty towels that were not folded. The front desk said that they did not have laundry service at the time and couldn't provide any new towels.
Great Stay
ByMrCurious67
July 25, 2022
Clean modern room. Recognized IHG member level. Friendly staff. Fulfilled extra towels request. Breakfast good. Hotel quiet time monitored.
Great guest service! Need additional amenities
ByAli G
July 23, 2022
We enjoyed our stay here. The staff was very friendly and the rooms were extremely clean. I was slightly disappointed that we booked a full double queen suite and only received two towels and limited cups, coffee, etc in our room. The staff was very responsive and helpful when we needed additional items! Very comfortable night of sleep.
Clean room
ByJM6480
July 22, 2022
Issue with the technical side the staff was unable to make room keys
was not in a room until 8:30 PM
waited 20 minutes before even knowing they could not make keys
left and had dinner to come back and then was able to get into my room
Comfortable but staff lacks training for customer service
Byouty
July 20, 2022
I stayed there 6 nights. Room was nice and comfortable, the lady at front desk was rude and mean. But the guy was polite, well mannered. There definitely is potential for improvement on service end as well as inventory management. They ran out of milk during breakfast hours, this shows their unpreparedness/ lack of motivation for customer service. Also, repetitive breakfast menu, not much changes for day-to-day options, with very little/no choices for vegetarians/vegans.
Comfortable room, friendly staff
ByMdrnDayHswf
July 19, 2022
The staff were great, and we were even able to check in a little early
Good location
ByLolita9
July 15, 2022
This hotel is close to the Indiana dunes national park west beach and the light house, and only 1min driveway to the Nicky gyros, very convenient.
Unpleasant stay at holiday in
ByArumugam
July 08, 2022
Very unpleasant and disappointed stay.
Could not sleep well due to all the mess of late check in and carpet issues.
Good
ByDamon52
July 05, 2022
The water in the shower was lukewarm, the bathroom floor was not clean, and had hair on it. We had ants in our room.
Breakfast staff provided great service.
ByStep08
June 18, 2022
The employees who staffed the breakfast area were very helpful and cheerful and they were good representatives for the hotel.