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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
90%
Recommend This Property

Overall Experience

4.3

based on 234 reviews
90%
Recommend This Property

Ratings Breakdown

234reviews

  • 5 Stars
    144
  • 4 Stars
    51
  • 3 Stars
    20
  • 2 Stars
    10
  • 1 Stars
    9

The Portales Holiday Inn Express was good for me

By

April 25, 2017

club

When I stayed in the Holiday Inn Express in Portales, New Mexico, I had a very good experience. The front desk people were very nice, both late at night when I arrived, and also the next morning when I checked out.

Also, breakfast was nice as well. And the person taking care of providing the foot for beakfast was very helpful and attentive to my and other guests/' needs.

My room as as good as I could have wished, comfortable, clean, and nicely appointed.

The one problem I had, getting online, was solved by one of the front desk people, quickly and without any trouble at all. That was great.

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Very clean comfortable and friendly staff

By

April 23, 2017

club

I loved staying at this hotel very clean and friendly staff

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Great Stay

By

April 16, 2017

Our stay was great. We didn't know what to expect because the hotel choices were limited. However, the room had plenty if space for the kids and was very clean. It seems that the rooms are more modern and we will only stay here on our next visits to Portales.

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nice furniture and comfortable beds

By

April 04, 2017

club

The room was recently redone, but not complete. There were several small things not complete. Especially the TV system. The food was ok but not great.

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Excellent choice

By

April 01, 2017

club

Will stay again. I am very picky. Good bed, great pillows. Nice and clean. Friendly staff. Hot breakfast.

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Bueno

By

March 31, 2017

Although they still had some construction detail going on, it still was a pleasant stay.

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Overall

By

March 28, 2017

Front desk staff was rude and could careless if I was checking in or not. For the remodel, they are doing a terrible job. They need to do a walk through each room, not very good construction work

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Awesome stay!

By

March 28, 2017

club

Hotel staff were awesome! Sleep was outstanding! Really liked the facilities. Bathrooms were clean. Great tv selections!

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STAY WAS OK

By

March 27, 2017

club

BREAKFAST BAR OUT OF CINNAMON ROLLS 1st DAY AND OUT OF JUICE 2nd DAY. OVERALL RACK RATE. TO HIGH. SHOWER CONTROL KNOB IS CONNECTED WRONG; HOT IS COLD AND COLD IS HOT.

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Best breakfast lady ever

By

March 22, 2017

platinumelite

Hotel is good but breakfast lady is the kindest person ever. She is all about service. Great start to your day!!!

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Excellent Stay

By

March 20, 2017

club

I came to Portales for a business trip. The breakfast and swimming pool were great and appreciated. I had a good experience and would return.

Posted byHotelStaff
March 23, 2017
Dear thinkersw, Thank you so much for your review. We am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Chrisula Webb General Manager
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Great stay, comfortable, clean, nice front desk employees

By

March 16, 2017

Very comfortable to stay, nice employees, clean. I try to get a room every time I drive out to Portales.

Posted byHotelStaff
March 18, 2017
Dear Softballmom29, We are happy to hear that you enjoyed your stay with us, and want to thank you for being loyal to our brand. We take great pride in our guest services and love hearing feedback. We look forward to seeing you next time you are in town. Chrisula Webb General Manager
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