 Guest Reviews
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89%
Recommend This Property
Overall Experience 4.3
89%
Recommend This Property
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Awkward
ByWedgie
March 21, 2022
We love Portales and we love this location, but something is astray.
After getting all of the regular emails stating that the location is "looking forward to our arrival" and then going through the online check-in process stating "our room was ready," this happened...
Upon arrival, the young, inexperienced associate stated that our reservation was cancelled. I sure know I didn't do that, and even looking at our reservation number, the associate seemed perplexed. The location was nowhere near capacity, so it just didn't make sense. A quick call to his manager fixed this issue, but made for an peculiar check-in process. I don't blame the associate, but he was stumped.
Then, getting to our room, we had no towels and the shower gel dispense was empty. Not sure how our "room was ready" based on that, but the first couple hours of our stay were most unusual.
I understand the service industry is suffering, but this was one of the more disappointing visits to this location.
Portales
BySteve60
December 12, 2021
Good experience with kind staff. Staff keep building and rooms clean. Quick check in and competent staff. The breakfast wasn’t very good and could use some attention to improve the experience
Great Staff
ByJoJo
December 02, 2021
I enjoyed the stay and experience at this hotel, the staff was very friendly and accommodating!
Good hotel
BySaroj
November 21, 2021
Hotel was good with nice pool but the breakfast was same everyday.
CLEAN ROOM
ByBig R
October 28, 2021
would recommend staff were friendly and room was clean
Where to stay in Portales!
ByWedgie
October 21, 2021
For a comfortable visit, this is the place to stay. The property is on the south end of town, but nothing if far away.
The only negative is hallway sounds. The rooms/doors might need to be soundproofed a little bit, but we've never stayed here and there being a ton of other guests. You are also by a train track, but there's nothing anyone can do about that.
Working man
ByBear
October 18, 2021
Clean and convenient, close to places to eat. Could use a little more maintenance work on facility. Friendly staff
Convenient to ENMU
ByUNMfaculty
October 03, 2021
I have stayed at this property several times when visiting Portales on business at Eastern New Mexico University. The hotel is very convenient to the university and is generally very clean and comfortable. On most recent visit, there were a couple of issues with the room and the breakfast offerings were sub-par, but I greatly appreciated the COVID precautions the hotel had in place.
Poor front desk service
ByDeano
September 22, 2021
Front desk staff when i arrived was terrible. He was unattentive and issued me a room, he knowingly was not up to standard, the key opener on the door did not work properly.
Clean and comfortable stay
ByDolly1
September 10, 2021
Clean room, good breakfast made everything comfortable.
Our go-to in Portales
ByWedgie
August 29, 2021
We frequent the pleasant small town of Portales a few times a year. There is no reason to stay anywhere else in town.
Nice stay
ByPaperangel57
August 27, 2021
So glad they had a room available. It was pouring rain and I needed a room for the night. It was a nice stay!