 Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
90%
Recommend This Property
Overall Experience 4.3
90%
Recommend This Property
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Guest Room
ByGranny
July 19, 2017
Great place to visit the kids. The hotel can't help it that a train goes through town. The hotel is close to the college. The best hotel in town.
Love the beds!
ByEvonne2
July 14, 2017
We always stay at Holiday Inn Express when we are anywhere. The beds are amazing and the rooms are clean and comfortable.
Friendly and comfortable
ByJm52
July 12, 2017
This was the best place we stayed on our week long road trip. Staff was friendly and helpful and the beds was comfortable.
Best choice in Portales
ByKinda-bear
July 12, 2017
Simple and clean hotel. there's a train nearby hat may wake you up (don't think there's anywhere in town to avoid it) but we slept well. Breakfast was included but not awesome (we went out for breakfast after the first morning). Indoor pool was simple but clean. In the end if I was in portales again, I'd stay there
Great Customer Service
ByAbram
July 10, 2017
I like staying at the Holiday Inn at Portales NM
The customer service is great and the staff is very friendly.
awesome for a small town
Bymamak
July 09, 2017
good service for a small town. made you feel like home
hotel full
Bykatydid
July 08, 2017
all the rooms were full, my regret was not being on the top floor as I requested... the guests above me kept late hours and were quite noisy...
Still good!
ByWedgieTwo
July 08, 2017
We usually make a stop here about once a year and is definitely the best spot in Portales.
Some remodeling is going on, so I'll give some things a pass this time. The decor in the room we were in had definitely been updated. On the flip side, it seemed like the bathroom/bathtub still had some work to do. Walking around the lobby/first floor, I'm assuming they haven't gotten to everything yet. Some things looked brand new. Some looked like they had never been touched.
Otherwise, the rooms are very comfortable, but as in past stays, you can easily hear others in the hallway. Hopefully that can be rectified in the remodel.
Pool area is great if you can get there before loads of kids do. Breakfast is what you would come to expect from an Express. Might be a good idea to designate a smoking area AWAY from the front entrance. A cloud of smoke isn't the first impression you want to have.
Hey, some things could be better, but you will need to stay here if you are in Portales.
great service
ByDeezee
June 30, 2017
The hotel staff was great! Need to work on the hotel maintenance. Updated rooms still need work as the workmanship was not good.
Nice stay
ByAndy
June 28, 2017
Had a nice stay it this hotel. However the hotel wasn't fully remodeled. There was not much construction going on, but still a few things left incomplete on the remodel.
Nice place
ByWildbill427
June 26, 2017
Travel all the time will HIE, I am Spire Elite, met my expectations. My entire stay was as I expected
Now that Reno done
ByKristina
June 21, 2017
This year the stay was much improved. Breakfast was ok. Breakfast seemed to be better last year. Very clean. Spacious room. Front desk checking great this year...but I still had an unresolved issue from my last year's stay. Prices jumped up. It was.better priced last year.
Close to University.