Rated 4.4 out of 5 by 244
Rated 3.0 out of 5.0 by Frank1940 Mixed Feelings
I have used Holiday Express Inns for the past twenty years, both for business and pleasure, throughout the United States. Out of all of the Holiday Express facilities, this unit would be at the bottom. I recognize that the facility is an older building in an older section of Portland. I had assumed that since it was a Holiday Express, it would be a fairly new facility. I specifically asked for two queen beds, but for some unknown reason, I was listed as a sole occupant, and the room was changed to a "suite." The suite had a king bed and a pull out davenport. Linen was provided, and we made up the pull out. The room was cramped, and if it is truly listed as a suite, it is the worst suite I've ever seen in a Holiday Express. The walk-in shower looked like it was a do-it-youself economy slide in unit. When I checked out, I realized I was charged $10 more per night than the original quote...but I decided that I just didn't have the time to even discuss the matter. We were moved to a double queen for our second and third night stays, and the room was adequate. On the other hand, your staff was friendly and considerate. For our trouble, our recollection was that we were told that we would be given 7,500 extra points by the gentleman at the desk, but when our bed linens were delivered, the young lady said that she hoped we would be happy with the extra 500 points...so I guess we will just wait and see. I really don't think that your Portland facility is a 4 1/2 star motel, and I will not be staying there in the future.
March 4, 2015
Rated 3.0 out of 5.0 by tpapa Nice stay
Nice hotel. Really slow elevator. Great bakery around the corner. Nice staff.
March 3, 2015
Rated 5.0 out of 5.0 by Dr. JLK Comfortable bed and great service
Outstanding service and staff, particularly Shobhna, who made sure our needs were met daily. Comfortable bed, clean room, awesome variety of channels on TV, great amenities, good breakfast food and staff, great location, professional appearance (lobby, exterior, interior hallways). Very quiet, allowing awesome sleep. Would recommend to anyone staying in Portland who is looking for a good value and location.
March 1, 2015