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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
89%
Recommend This Property

Overall Experience

4.3

based on 525 reviews
89%
Recommend This Property

Ratings Breakdown

525reviews

  • 5 Stars
    311
  • 4 Stars
    129
  • 3 Stars
    46
  • 2 Stars
    26
  • 1 Stars
    13

Excellent service, very clean and comfortable.

By

March 23, 2017

club

I booked this hotel an hour prior to our arrival, as we were on our way home from vacation. Upon arrival, we felt most welcome and were immediately pleased with the appearance of the entire hotel. Our room was very clean and comfortable, and we were able to get a good night's rest. I would definitely recommend this hotel as well as use this location for future trips, if need be. Holiday Inn Express very rarely disappoints. The location of this hotel has easy access to the freeway as well.

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Location

By

March 22, 2017

club

Conveniently located to I75 and north side of Knoxville

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The employee who initially checked me in.

By

March 22, 2017

club

She deserves to be recognized. She was awesome, friendly and very gracious. Top grade employee. To add to other review, brought highschool sweetheart back to room.to find it untouched. I was extremely embarrassed.

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Short get away

By

March 22, 2017

I felt the hotel was nice and staff was friendly. Breakfast was a good variety and everything was clean. There is no indoor pool so don't fall for the picture that is shown on the website.

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Celan

By

March 20, 2017

club

Hotel was very clean and nice. Hotel was very clean and nice.

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Old and outdated

By

March 19, 2017

This property just seemed old and a bit rundown. Only stayed here because other properties in downtown KNOXVILLE were full.

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Great service and location.

By

March 18, 2017

I travel for business a lot, and stay at this hotel whenever possible. People there are great, and breakfast is always good.

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Florida trip

By

March 18, 2017

club

Oh arival no one at desk, waited a few miniutes. Had to use rest room but the door was locked and
Desk clerk did not have a key. Room was very dusty..bathroom needs to be renovated, callkink yellow and moldy looking.
No directions how to use tv and Feb. listing for hbo needed March

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Friendly, helpful staff!

By

March 16, 2017

I stayed here for one night and the experience was above average. Everyone was very kind and friendly. The room
service are honest and trustworthy. Overall just a really pleasant stay.

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Comfortable bed and great service

By

March 16, 2017

platinumelite

Had a nice stay. The staff was great!
The room was pleasant and the bed was comfortable.
Bathrooms clean

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Great location for our trip to Florida

By

March 15, 2017

club

Located just off I-75, this hotel was perfect for an overnight stop on our way to Florida. The parking was close to the building entrance in a brightly lit area. Checking in and out were both quick and easy. Even though the desk clerk tried to give me a good rate I expected to pay less. Considering the room rate, there could have been more choice on the breakfast menu.

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Great Service

By

March 12, 2017

Everyone was very kind when we arrived and assisted us with all our questions

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