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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
89%
Recommend This Property

Overall Experience

4.3

based on 552 reviews
89%
Recommend This Property

Ratings Breakdown

552reviews

  • 5 Stars
    327
  • 4 Stars
    134
  • 3 Stars
    51
  • 2 Stars
    27
  • 1 Stars
    13

Just an average experience

By

April 22, 2017

Overall things were ok at this property. Room and people were fine but the halls and public areas needed a good cleaning. Certainly not up to the usual standards or what is expected in a decent hotel.

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Love the warm cookies

By

April 19, 2017

club

No problems with visit. Staff were very kind. Baked cookies cookies for my grandson on a day they normally do not.

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Great front desk service

By

April 18, 2017

I arrived at this hotel after a long day of traveling. Taylor was at the front desk and she couldn't have been more accommodating. She was professional, caring and asked questions to make sure I was comfortable in the room in which she had reserved for me. The next day when I checked out, she was at the front desk again. She was interested in my experience at the hotel and was just as caring that morning (after working a "flip shift") as she had been the night before. I appreciated her kindness.

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Staff and management need some training

By

April 13, 2017

Checked in at 6:30 pm and the room wasn't available. Was told 20 minutes and they would call. Came back at 7:15 after no call. Room was now clean but where was the call.

If you can't get the rooms clean by dinner at least keep your promise to call someone when the room is ready. Won't be back to this Holiday Express!

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Convenient and above average hotel

By

April 10, 2017

club

Quite and convenient to the interstate. Restaurants in the vicinity. Above average hotel

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Needs work

By

April 10, 2017

club

This is an okay hotel, but probably the worst HI Express that I've stated at. All of the typical service and amenities were in place but the hotel itself is worn down and feels "tired." Our room was faintly musty, and the bathroom was very worn down (tub and tile).

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Comfortable bed

By

April 10, 2017

platinumelite

Coffee maker didn't work which did not make me happy the next morning

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Forgotten item

By

April 07, 2017

club

I was contacted promptly by the front desk and they kept my items safely until I could return to get them

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OK hotel for overnight stay

By

April 06, 2017

club

Average hotel for an inexpensive rate. OK breakfast. Hotel staff needs to attend to room cleanliness.

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Pet facilities

By

April 06, 2017

Pet walking areas easily accessed and pickup bags provided.

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as good as expected

By

April 06, 2017

platinumelite

Very convenient, clean, comfortable hotel,
Breakfast area was very crowded due to a full hotel but staff tried very hard to keep it stocked

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Max

By

April 05, 2017

platinumelite

Enjoyed the overnight! Reservation process was quick

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