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Rated 4.6 out of 5 by 498 reviewers.
Rated 4.0 out of 5.0 by Attentive staff and Comfortable room I stayed here for about a month for business. Being that this was a long stay, I was able to get a good gauge on the hotel and staff. Most staff were helpful and attentive, particularly while we were snowed in for a few days during a blizzard. The parking lot and walkways were kept as clear as possible, which was far better than one of the other local hotels. My only complaints about the room was noise level from the highway, hard mattress and lighting that never seemed bright enough. Otherwise, it was comfortable and clean. Internet was slow, unreliable and required logging in each time you wanted to use the internet. Breakfast room staff were very friendly and accommodating. They kept the serving area and tables very clean. The staff seemed to spend a lot of time smoking by the front doors, which I found to be a little unprofessional. Not a big deal, but rather unusual in my travels. All in all, this Holiday Inn provided a nice place to stay for a month. February 9, 2016
Rated 3.0 out of 5.0 by Poor Staff Experience Although the hotel is conveniently located within Charles Town, the quality of this particular Holiday Inn is sub-standard to the level of comfort and care I have become accustomed when using Holiday Inn. Specifically, the hotel management has little regard for his patrons, their comfort, and maintains a negative attitude. If I were not exclusively a Holiday Inn rewards member, I would not stay at this hotel again. This particular stay was over one month long, and during that time, I not only experienced numerous attitudes from the management myself, but I also witnessed just as many examples of poor demeanor towards other guests and patrons. February 9, 2016
Rated 5.0 out of 5.0 by Great Place to lay your head The staff and Management were very helpful. We were stuck there during the big snow storm and all went well. February 5, 2016
Rated 5.0 out of 5.0 by Very clean and the staff were great. My only complaint was there was a lot of doors banging where people were not being considerate between midnight and 2am in the morning. February 4, 2016
Rated 4.0 out of 5.0 by Great Choice in Charlestown WV Decided to checkout a show at the Events Center at the Hollywood Casino in Charlestown, WV, and was very pleased with our accommodations at the Holiday Inn Express. The staff was pleasant and welcoming; the entire facility was clean and comfortable; breakfast was as expected; and the shuttle service (every 15 minutes) to the Casino was a bonus I didn't realize we had until we arrived! February 4, 2016
Rated 5.0 out of 5.0 by Very Pleased We decided on a last-minute overnight to Charles Town and chose the Holiday Inn for our hotel. We were very pleased from the check-in to the check-out. The room was very clean and comfortable and the shuttle from the hotel to the casino was a nice perk. January 27, 2016
Rated 4.0 out of 5.0 by Charles Town HI Express has great people! There are several choices when staying in the Charles Town area. After our four night stay at the HI Express, we highly recommend this facility for its convenient location and clean and comfortable rooms and amenities. While many chain hotels are unremarkable, this HI Express has a happy, friendly and service-oriented staff. From the front desk, to the room and kitchen staff, everyone greeted us with a smile and provided top service. We will be back! January 25, 2016
Rated 4.0 out of 5.0 by Comfortable and covenient This facility is a standard choice when in the area. The staff is always friendly and helpful and the hotel is very nice. January 25, 2016
  • 2016-02-12 T11:57:02.915-06:00
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