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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
96%
Recommend This Property

Overall Experience

4.6

based on 746 reviews
96%
Recommend This Property

Ratings Breakdown

746reviews

  • 5 Stars
    558
  • 4 Stars
    124
  • 3 Stars
    35
  • 2 Stars
    18
  • 1 Stars
    11

Hot room and leaking shower

By

May 28, 2017

club

The AC in the room wasn't working and every morning I told the front desk and was informed that it would be fixed. Never happened. The shower head sprayed water all over the place when you tried to adjust it. Informed the front desk and it was never fixed.

The one front desk person was to busy smoking out in front of the hotel to address any of the issues.

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Everything but internet was great

By

May 28, 2017

club

WIFI/internet did not work, which was addressed to the staff. Apparently it was a known problem, which was not being addressed by the property manager or owner. If you can live without internet, the rooms were comfortable and clean, and I would gladly return for another visit. If you require internet during your stay, make sure you have good data service, because that will be all you'll have. I had to pay bills online, and internet was so slow it took well over three and a half hours to accomplish. Strangely Verizon did not work in that entire area, not just the hotel, but Sprint had good service.

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Staff wasvery friendly and knowledgeable.

By

May 28, 2017

club

It was a pleasant experience and my husband even commented that there was no noise in the hallways or coming from the adjacent rooms which can be a problem. I would definitely recommend Holiday Inn Express to my friends.

Keep up the good work!

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Overall Good stay

By

May 24, 2017

club

Overpriced but it was mother's day weekend. Wish the pool was indoor. Other than that great experience. Breakfast was great with a lot of variety and I'm a picky eater due to duet restrictions.

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Comfortable bed and great service

By

May 23, 2017

club

This was a last minute getaway and I was very pleased with the choice of staying at this Hotel. Everything including the staff was great!!

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Wet in Charles Town

By

May 21, 2017

This hotel has a helpful and very friendly staff. Nice place to sleep even though the beds aren't that great.

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Clean and Friendly

By

May 17, 2017

club

Had a wonderful peaceful pleasant evening and the Breakfast was yummy

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Just what we expected

By

May 15, 2017

club

We stay at HIE alot because we know what to expect.
The Charlestown site was just what we expected.
Easy checkin, clean, staff friendly and breakfast was good. Would stay again

Thank You

D Payne

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Overall review of stay at Holiday Inn Express: Charles Town, West VA

By

May 13, 2017

club

Our overall stay was most enjoyable. The staff was friendly and very professioal. I would recommend a repllacement of some of the older mattresses.

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Nice and Frendily

By

May 11, 2017

club

I like the hotel because it has suite and rooms and I like to stay in a suite.

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Great location for where we had to go

By

May 08, 2017

Great Hotel and staff and location to see my family on a surprise visit for Birthday and Mother's Day.

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Great staff.

By

May 06, 2017

platinumelite

Staff was very friendly and attentive. Rooms and breakfast on par.

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