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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
96%
Recommend This Property

Overall Experience

4.6

based on 793 reviews
96%
Recommend This Property

Ratings Breakdown

793reviews

  • 5 Stars
    597
  • 4 Stars
    130
  • 3 Stars
    35
  • 2 Stars
    20
  • 1 Stars
    11

The Best!

By

July 17, 2017

club

I've stayed here twice and will definitely again. Wonderful caring staff. Very clean and fresh rooms. Great Breakfast. Bed was comfy and soft comfy pillows. The coffee in the room is really good too. From a rating of 1/10 it is definitely a 10. And they care for our military too. Thank you so much.

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Excellent Staff

By

July 17, 2017

platinumelite

Great check in experience---I like to be greeted with a friendly smile. On the road all day and to have a pleasant greeting is important.

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Great Hotel at an affordable price

By

July 17, 2017

club

This is just what you would expect from a medium priced hotel. Comfortable and clean. Good breakfast. Staff was friendly. No complaints.

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Convenient location

By

July 15, 2017

club

Love the fact that it's so close to a lot of touristic sites as well as restaurants and stores.

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Great location

By

July 15, 2017

club

Great location for Harper's Ferry area.
Clean and well-appointed.
Staff was very clean and helpful.

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Great service very nice

By

July 14, 2017

club

Great really like the area Was wonderful stay everyone was helpful and very friendly really enjoyed our stay

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Great place take your own pillow and dont count on the internet.

By

July 14, 2017

platinumelite

Ok if your wanting to use the internet at this place you are pretty much out of luck so make sure if you got work to do that you have a good hook up on your phone. Take your own pillow if you like a firm pillow because you can put them together twist them sideways, tuck them fold them and they are still like way to soft. Please add a firm pillow to each room.

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great stay

By

July 13, 2017

club

clean and comfortable hotel and very pleased with the friendly staff. was a great 3 day stay. and there was a free shuttle to nearby casino.

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Staff great and clean rooms

By

July 13, 2017

club

The girl who checked us in was a complete pleasure and should have a raise.
The rooms are clean and the breakfast was also good.
We will be back.

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HI Express Charles Town

By

July 12, 2017

platinumelite

Nice HI Express with large rooms and a great outdoor pool area.

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Elevator noise

By

July 07, 2017

club

We were placed in a room next to the elevator which was quiet, but the motor in the room next it was not. It cost the same as other rooms with a single king size bed. I asked if it was discounted when talked to the front desk, she said " No one ever complained about the noise." Front desk did not care! We spent the next three nights at another hotel!

Steve Hawkins

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Breakfast served till 11AM

By

July 06, 2017

club

We were in that area to attend a concert at Charlestown casino. This is one of the closest hotels to the casino and there was a very dependable shuttle. Remarkably the shuttle runs every 15 mins or so 24/7. I was impressed. Very close to where we wanted to be and less expansive than the others.

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