Rated 4.4 out of 5 by 278
Rated 3.0 out of 5.0 by dmh51 Used Points for stay
I have been a loyal Holiday Inn customer for many years, both for business and leisure travel. Because of this I have earned hundreds of thousands of points and have used them many times always with a pleasant experience until this time. When we arrived to check in the clerk looked up our reservation and said 'Oh, your on points', in a way that sounded like he wasn't very please about it. He did tell us as soon as we arrived that they had some cleaning people not show up and they were behind on cleaning rooms but should have one available in about 45 minutes. I said that's fine, we understand. There was one couple waiting for a room when we arrived and 3 or 4 more arrived after we did. All were told the same thing so all was good. After a little while the first couple got their room, then a little later the couple that arrived after us got a room. We continued to wait while we watched all of the other people that arrived after us to get their room while we waited. Finally after 1 hour and 45 minutes of waiting we finally got a room. This doesn't seem to me to be the way to treat a loyal customer that is using a benefit of being a loyal customer. The rest of our stay was fine but I was very disappointed to be treated as a second class citizen just because we were paying for our stay using Priority points. Other hotels have thanked me for being a loyal customer but this one didn't make be feel very welcome.
July 28, 2015
Rated 5.0 out of 5.0 by Jana33 Service and comfort
Loved the clean, comfortable rooms. My kids loved the pool. The mini Waterpark feature was a wonderful surprise for my kids after a 13 hour drive. Breakfast was also delicious.
July 25, 2015
Rated 4.0 out of 5.0 by HELENHELLEN NICE ROOMS
COSTLY NICE MOTEL NEEDED A PLACE TO STAY, HAVE ALWAYS LIKED YOUR HOTEL
July 24, 2015
Rated 5.0 out of 5.0 by Raybs Emergebcy Stay
Award certificate was used for a Pine Ridge Reservation family whose relative was in the Rapid City Hospital. They reported that their stay was wonderful.
July 22, 2015
Rated 3.0 out of 5.0 by RayHa Great value, but bad breakfast
It was only a one night stay and things were good except that our AC was weak and the breakfast experience was horrible.
July 22, 2015
Rated 5.0 out of 5.0 by JMH123 Friendly service and clean rooms
The hotel staff was very pleasant and the rooms were very nice. The beds were very comfortable and the AC worked great! Great location and very close to shopping and restaurants. A great hotel for the price.
July 20, 2015
Rated 5.0 out of 5.0 by Uncle Meatball overnight stay
We stayed overnight to rest up for the second leg of our journey to Yellowstone. We couldn't have asked for anything more. Always a great place to stay
July 20, 2015
Rated 5.0 out of 5.0 by GAN1 Relaxing stay
Staff was competent and efficient, pool was great for the kids, breakfast was just what was needed, and beds were comfortable.
July 18, 2015