Rated 3.7 out of 5 by 156
Rated 5.0 out of 5.0 by herron88 Nice rooms and good pool
Nice rooms, relaxing atmosphere, good breakfast, etc.
March 25, 2015
Rated 5.0 out of 5.0 by cdalious Awesome experience!
The hotel was very clean and staff friendly. Will be staying there again when we travel to see our family.
March 25, 2015
Rated 5.0 out of 5.0 by elektra64 An excellent array of choices for breakfast
The breakfast area was clean and well-lit, and all food containment areas were appropriately filled with many fresh choices. I complimented the breakfast staffer, who said, "You just made my day!"
March 19, 2015
Rated 4.0 out of 5.0 by herron88 Overall good experience
Overall it was good. The rooms were good, clean, and comfortable. Most of the staff was good. Breakfast was good and kept up with. Pool was nice, but the only thing I would say about the pool is that they did not keep up very well with having towels in the pool area. There were constantly a lot of the times my family and I were down there just a few clean towels. Sometimes we had to go ask for more, but that is a minor thing.
March 18, 2015
Rated 5.0 out of 5.0 by Victoria21 Awesome upgrade.
The only change would to get some silver ware you can use to cut your pancakes. The cheap plasticware should be replaced.
March 13, 2015
Rated 3.0 out of 5.0 by DakWar44 Okay
I thought I was booking at the HIE near I-90 and was disappointed to learn I had booked the HIE near the hospital on the other side of Rapid City. I thought it would have been easy to rectify my error but the desk attendant at the I-90 location was condecending and acted as though it were a major process to help me correct the mistake. Rather than deal with that guy and his less than gracious attitude, I drove across town to the Cathedral Drive location.
I called the front desk at the Cathedral location to ask for directions but the desk attendant was not able to help. The hotel was older and our room apparently bordered the smoking section. It is located in an older part of the city but would be convenient if you needed to be near the hospital. The overnight staff was very pleasant and the checkout was flawless.
I was not recognized in either location as a rewards member.
Overall it was a pretty average experience. It wasn't the worst experience, but far from the best.
March 8, 2015
Rated 5.0 out of 5.0 by Rocky Mtn. Man Above Expectations!
Front staff took care noise scenerio immediately; had a great nights sleep after.
Good selection of breakfast items & heated food was HOT!
Location great to Mt. Rushmore & other amenities!
Will be BACK!!
February 20, 2015
Rated 5.0 out of 5.0 by CPrice Nice place to stay.
Great location for the Rodeo arena. The staff was friendly and the rooms were very clean.
February 6, 2015